Guest Experience Associate

2 days ago

Singapur, Singapore 9CO CITIES PTE. LTD. Full time

Located steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building's modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.Your Responsibility Reporting to the Front of the House Manager, the guest experience executive is responsible for Taking care of the overall guest experience from pre-arrival to post-departure by showing interest, anticipating guest needs, engaging with them, and responding to all queries. - Working across shifts, this person will perform all reservation duties, greet guests, check in and check out tasks. Is passionate about service and eager to create a wow effect on customers. Manage the hotel lounge during his/her shift by engaging with guests, upselling the offering of the lounge, additionally to performing the reception related duties. Will become a PMS expert and adequately manage the room inventory to maximize occupancy, assign rooms when on shift, coordinate well with the back of house teams and track and resolve any guest opportunities as well as complying to all SOPs and following up closely on all billing related matters. The guest experience team will closely communicate with all teams to conduct the necessary pre arrival work for VIPs, corporate clients, groups etc. Additionally, they will be passionate individuals with a guest and sales mind-set to achieve upsell opportunities and create meaningful relationships with all guests, causing them to become repeat and engaged customers.Skills Required • A minimum of 1 years in relevant working experience in service or hospitality or hospitality studies• Must be a hands-on person that is resourceful, proactive and a team player• Must have good communication skills internally and externally. English is mandatory.• Must be curious, eager to learn and passionate about the guest• Flexible, open to learn new scope and go beyond and above for the property's success

  • Assistant Guest Experience Manager

    2 weeks ago

    Singapur, Singapore PARKROYAL PICKERING HOTEL PTE. LTD. Full time

    We are seeking a dynamic and passionate Assistant Guest Experience Manager to join our team and elevate the guest experience within our Collection Club Lounge and Lobby Lounge. You will play a pivotal role in creating seamless, personalized, and memorable experiences for our high-value guests, including VIPs, loyalty members, and long-stay guests, while...

  • Guest Experience Agent

    2 days ago

    Singapur, Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    What's the job? Guest Experience Agents (GEA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.They work in close coordination with all employees and outsourced...

  • Guest Experience Leader

    2 days ago

    Singapur, Singapore SAFFRONS RESTAURANT PTE. LTD. Full time

    Key Responsibilities: • Greet guests warmly upon arrival and establish a welcoming atmosphere.• Act as the primary point of contact for guest inquiries, concerns, and specialrequests.• Build positive relationships with regular and new guests to foster loyalty.• Monitor service quality throughout the guest journey, from arrival todeparture.• Handle...

  • Guest Experience Expert

    2 weeks ago

    Singapur, Singapore W Hotels Full time

    Guest Experience Expert (Call Center Executive) Job Number: Job Category: Rooms & Guest Services Operations Location: W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 Schedule: Full Time Position Type: Non-Management Position Summary Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate...

  • Host - Guest Experience

    2 days ago

    Singapur, Singapore GRAND HYATT SINGAPORE Full time

    You will be responsible to provide an excellent and consistent level of service to your customers as well as assisting the daily shift operations in line with brand standards. The Host - Guest Experience is responsible to contribute to the smooth and efficient running of the Guest Experience team within the Rooms Division, including the Concierge and...

  • F&B Guest Experience Specialist

    2 days ago

    Singapur, Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

    Responsibilities Welcome guests at the entrance and escort them to their tables, ensuring a warm and inviting atmosphere. Articulate menu options to guests, making recommendations and answering questions to enhance their dining experience. Host and engage guests while serving food and beverages, ensuring prompt and excellent service standards. Assist with...

  • Assistant Manager, Guest Experience

    2 weeks ago

    Singapur, Singapore Resorts World Sentosa Full time

    Get AI-powered advice on this job and more exclusive features. The Assistant Manager in Guest Experience & Ticketing supports the overall operations of the department by assisting in planning, budgeting, and service delivery. This role ensures compliance with ticketing policies, monitors operational performance metrics, and contributes to service...

  • Assistant Manager, Guest Experience

    2 weeks ago

    Singapur, Singapore Resorts World Sentosa Full time

    The Assistant Manager in Guest Experience & Ticketing supports the overall operations of the department by assisting in planning, budgeting, and service delivery. This role ensures compliance with ticketing policies, monitors operational performance metrics, and contributes to service improvements through data insights and frontline feedback. The Assistant...

  • Guest Relations Supervisor

    2 weeks ago

    Singapur, Singapore Shangri-La Group Full time

    Career Opportunities: Guest Relations Supervisor ) At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We...

  • Assistant Guest Experience Manager

    2 days ago

    Singapur, Singapore OUE LIMITED Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...