Service Leader

Join to apply for the Service Leader - Housekeeping role at Shangri-La Group 1 day ago Be among the first 25 applicants Join to apply for the Service Leader - Housekeeping role at Shangri-La Group At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.We are looking for Service Leader – Housekeeping to join our teamKey Responsibilities General & Technical Knowledge Demonstrates full understanding of the Shangri-La Experience and current corporate and hotel housekeeping service standards. Understands the proper use and care of all housekeeping chemicals and equipment. Familiar with the setup and servicing of guest rooms, including extra beds, baby cots, and playpens Customer Loyalty Notes, collects, and acts on guest preferences to enhance personalised service. Maintains professional and caring interactions with guests, in line with hotel policies and procedures. Operational Processes Responds promptly to guest requests and runs errands as needed. Properly uses and cares for housekeeping chemicals and equipment. Cleans and sets up guest rooms, including extra beds and baby cots/playpens. Manages guest loan items, ensuring they are clean, functional, and properly tracked. Follows SOPs for handling master keys, pagers, and phones. Reports any loss or damage of linen, furniture, fixtures, or equipment to the Service Leader – Housekeeping. Identifies and reports maintenance deficiencies to the Service Leader – Housekeeping to ensure timely resolution. Key RequirementsAt least 3 years’ working experience under the housekeeping department within the hospitality industry. (Not translated in selected language) Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Management and Customer Service Industries Hospitality, Travel Arrangements, and Food and Beverage Services Referrals increase your chances of interviewing at Shangri-La Group by 2x Sign in to set job alerts for “Service Supervisor” roles. Nusa Jaya, Johore, Malaysia MYR3,500.00-MYR5,000.00 2 months ago Warehouse Supervisor - Operations, SG Warehouse Hub Supervisor - Hub Operations, SPX Express F&B Supervisor - Room Service (Conrad Singapore Orchard) Service Leader - Housekeeping Supervisor Food And Beverage Executive (Supervisor) Johor Baharu, Johore, Malaysia 6 months ago Outlet Supervisor / Assistant Outlet Manager Johor Baharu, Johore, Malaysia MYR3,500.00-MYR5,000.00 1 month ago Assistant Manager, F&B Service Excellence Guest Experience Supervisor(FO Supervisor)-Sheraton Johor Bahru Johor Baharu, Johore, Malaysia 5 days ago Supervisor Distribution Center Operations Johor Bahru, Johore, Malaysia 3 hours ago Guest Experience Supervisor(Operator Supervisor)-Sheraton Johor Bahru Johor Baharu, Johore, Malaysia 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr