Customer Service Specialist

4 weeks ago

Singapore Kuehne + Nagel AS Full time
It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

We are looking for a Contract Logistics Customer Service Specialist to support daily warehouse operations in Singapore. You will manage customer orders, coordinate loading/unloading activities, and liaise with internal teams to ensure smooth operations.

How you create impact

In this role, you will be the bridge between our customers and our warehouse operations team, ensuring a smooth and efficient order fulfilment process. You will:

  • Receive, process, and monitor customer orders to ensure timely and accurate fulfilment.
  • Coordinate with warehouse teams for loading, unloading, and storage activities.
  • Track order status and proactively update customers on delivery timelines and any exceptions.
  • Liaise with operations staff to ensure smooth inbound and outbound flows.
  • Act as the primary contact for customer queries, feedback, and issue resolution.
  • Support inventory checks, stock reconciliation, and prepare performance reports.
What we would like you to bring
  • Minimum GCE 'O' Level / NITEC or equivalent qualification.
  • At least 1 year of working experience in a warehouse or logistics environment.
  • Good communication skills and a customer-oriented mindset.
  • Ability to work in a fast-paced environment and coordinate across teams.
  • Proficiency in Microsoft Office; familiarity with Warehouse Management Systems (WMS) is an advantage.
  • Singapore Citizens or Permanent Resident only.
What's in it for you
  • Hands-on exposure to both customer service and warehouse operations.
  • A supportive team culture that encourages learning and growth.
  • On-the-job training to enhance your logistics and customer service skills.
Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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