Snr Desktop Support Engineer

1 week ago


Singapore RAYTON SOLUTIONS PTE. LTD. Full time

Position: Snr Desktop Support Engineer

Location: Changi Airport

Work Schedule: 5-day work week (Monday to Friday)

Job Responsibilities:


• Provide end-user computing device (EUCD) support and troubleshooting


• Manage and deploy laptops and related hardware


• Handle incidents and service requests via ServiceNow


• Support Microsoft 365 applications and services


• Administer Microsoft Active Directory (AD)


• Provide support for Mac and Apple devices


• Ensure high-quality customer service and user satisfaction


• Adhere to ITIL best practices (preferred)

Requirements:


• Experience in EUCD support and deployment


• Proficiency in Microsoft 365 and Active Directory


• Familiarity with ServiceNow or similar ITSM tools


• Hands-on experience with Mac and Apple product support


• Good communication and customer service skills


• ITIL certification or knowledge is an advantage

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