Senior Industry Client Solutions Lead, SEA

Senior Industry Client Solutions Lead, SEA

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Overview

Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities

• Oversee the performance of the Key Account business largely within SEA
• Spot opportunities for clients within the book of business that line up with their business and marketing goals, as well as minimizing churn and other slowdowns
• Formulate strategic plans to onboard and educate clients through scaled initiatives and programs
• Align with Brand Partnerships teams on account plans and building actionable next steps for execution across the year
• Identify business priorities based on market landscape, client mix, vertical, product adoption and revenue data alongside Brand Partnerships Leads and Client Solutions Country Leads
• Set and drive the strategic direction of the Industry client solutions team; leveraging account and market-level insights to inform the strategy
• Engage and build relationships with senior clients
• Establish collaborative partnerships internally with cross-functional teams

Qualifications

• Minimum Qualifications
• Experience in account management/client services roles in digital marketing, product, consulting, communications, or internet technology, with 5+ years of people management experience
• Solid understanding of media landscape, brand building and marketing as a whole for large, regional or global brands
• Proven track record of building a profitable book of business
• Experience managing performance advertisers with a deep understanding of their challenges is a plus
• Strategic thinker with experience identifying and leading initiatives to drive business performance and operational efficiencies
• Ability to gather, analyze and present data to identify insights around the state of the business and build actionable next steps to improve performance
• Solid knowledge & experience in tracking, attribution, and measurement logic; experience using major tools like GA, MMPs, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge
• Preferred Qualifications
• Proactive, positive and exemplifies a growth mindset
• Comfortable with revenue bearing responsibilities and managing team targets
• E-commerce and Creative/Brand Strategy experience is a plus
• Highly organized, confident and self motivated; able to support team members and communicate with senior stakeholders
• Excellent communicator and presenter, with good interpersonal skills
• Flexible team player who navigates a fast-paced and often ambiguous environment well
• Willingness to travel where required

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product helps people authentically express themselves, discover and connect. Our global, diverse teams make that possible. We strive to do great things with great people, leading with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. We embrace an "Always Day 1" mindset to achieve meaningful breakthroughs for ourselves, our company, and our users.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and aim to reflect the communities we reach.

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