Semicon Head of Customer Service
2 weeks ago
Overview Responsible for leading a high-performing Customer Service team in semiconductor manufacturing (OSAT) environment. Ensures accurate and timely order management, shipment, and delivery to strategic customers, while driving performance to meet/exceed business KPIs. Acts as the primary customer interface and the internal Voice of the Customer, managing escalations, hosting Quarterly Business Reviews (QBRs), and ensuring end-to-end service excellence. Responsibilities Lead the Customer Service team to deliver world-class service to strategic semiconductor customers. Oversee accurate and timely order management, scheduling, shipment, and delivery performance. Act as the primary liaison between customers and internal factory teams (Operations, Planning, Quality, Engineering). Manage escalations and ensure fair capacity allocation during critical situations. Monitor key service metrics: On-Time Delivery (OTD), On-Schedule Delivery (OSD), issue resolution, and responsiveness. Host and lead Quarterly Business Review (QBR) meetings with key customers. Drive continuous improvement initiatives within Customer Service to enhance efficiency and satisfaction. Communicate customer expectations and priorities clearly across internal teams. Provide regular service performance reports to management, highlighting risks and improvement opportunities. Ensure professional customer interactions to build strong relationships and long-term loyalty. Qualifications Education: BSc or Master’s degree in Engineering or Business Administration. Experience: 12+ years of experience in customer service within a sub-contractor (OSAT) semiconductor manufacturing environment. Proven leadership experience managing customer-facing teams. Skills & Competencies: Strong analytical, problem-solving, and communication skills. Proficient in managing complex customer relationships and expectations. Strong presentation and interpersonal skills. Basic computer skills required; familiarity with CRM or ERP systems is a plus. Knowledge of commercial/business law and contractual agreements in the OSAT industry is preferred. All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. How to apply Current Drawn Expecting Salary Date Available Reason to Leave each job Please email your resume in a detailed MS Word format to stating Joyce Koh Ai Leng People Profilers Pte Ltd 20 Cecil St, #08-09, PLUS Building, Singapore Tel: EA License Number: 02C4944 EA Personnel Reg nos R Job ID: RY64W396 #J-18808-Ljbffr
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Semicon Head of Customer Service
2 weeks ago
Singapur, Singapore People Profilers Full timeResponsible for leading a high‑performing Customer Service team in semiconductor manufacturing (OSAT) environment. Ensures accurate and timely order management, shipment, and delivery to strategic customers, while driving performance to meet/exceed business KPIs. Acts as the primary customer interface and the internal Voice of the Customer, managing...
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HEAD of Customer service
2 weeks ago
Singapur, Singapore PEOPLE PROFILERS PTE. LTD. Full timeSummary This role is responsible for leading a high-performing Customer Service team in semiconductor manufacturing environment. The position ensures accurate and timely order management, shipment, and delivery to strategic customers, while driving performance to meet/exceed business KPIs. The role acts as the primary customer interface and the internal...
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Singapur, Singapore Michael Page Full timeJoin to apply for the Head of Customer Service role at Michael Page . About Our Client Our client is a premier gymnastics academy dedicated to delivering world‑class training, exceptional service, and a transformative experience for every student. With a focus on excellence, structure, and innovation, the academy offers a meticulously designed gymnastics...
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Singapur, Singapore Robert Walters plc Full timeOverview A leading gymnastics academy in Singapore is seeking a Head of Customer Service to champion the customer journey and inspire a dedicated front-line team. As the driving force behind service excellence, you will shape strategies that foster enrolment, retention, and satisfaction, while working closely with senior leadership to align customer service...
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3 weeks ago
Singapur, Singapore Robert Walters Full timeA leading gymnastics academy in Singapore is seeking a Head of Customer Service to champion the customer journey and inspire a dedicated front-line team. As the driving force behind service excellence, you will shape strategies that foster enrolment, retention, and satisfaction, all while working closely with senior leadership to align customer service...
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Singapur, Singapore ACCA Careers Full timeThis is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success. Our client is a premier gymnastics academy dedicated to delivering...
