AVP, Voice Engineer, Future Ready Technology, Group Technology
18 hours ago
4 days ago Be among the first 25 applicants Overview Group Technology empowers the bank with an efficient, nimble and resilient infrastructure and system through a strategic focus on productivity, quality & control, technology, coupled with strengthening people capability and banking on innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners and customers through our multiple banking delivery channels. Responsibilities Responsible to support the bank voice infrastructure that include day to day support of Cisco Unified Communications Manager (CUCM), Webex, NICE recording and MS Teams for instant messaging, meeting and voice capabilities Responsible to drive minor and major patches, upgrade Responsible to drive planning, evaluation of security applicability Role required to work during weekend and night shifts Requirements The ideal candidate will be well organized, process focused, and self-driven as this is a fast-paced and highly technical environment. Someone wanting to learn and grow with an organization will thrive in this role. The role requires excellent prioritization, responsiveness, and customer service, along with excellent verbal and written communication skills. Minimum 3 years of experience in Cisco Voice product, NICE Recording and MS Teams Familiar with following: Cisco Unified Communications Manager (CUCM), Cisco Unity Connections, and Cisco Unified Contact Center Express (UCCX); Support of Cisco router (voice gateways), Analog voice gateways, support of voice prioritization and class of service Configure Nice call recording users, troubleshoot recording issues, support end user for call recording related issue, perform live verification and maintenance windows including application patches and testing Support of MS Teams IM, video and voice product capabilities Able to work independently and as a team Engage with stakeholders on operational, functional, and technical issues to provide resolutions (L1 to L2) Monitor different modes of ticketing queue, acknowledge, analyze and resolve Get transition from implementation teams, and document necessary process flows for support Track and provide periodic status reports on stakeholder issues Engage product/engineering teams if the issue has a dependency on product issues/limitations Developing and executing engineering scripts to resolve issues or automate routine activities Track and meet all Customer Support SLA requirements Job Details Primary Location: Singapore Job: Technology Employment type: Full-time Job function: Information Technology Industries: Banking, Financial Services, and Investment Banking #J-18808-Ljbffr
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VP/AVP, End User Collaborative Service
4 weeks ago
Singapur, Singapore DBS Bank Full timeVP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology Join to apply for the VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology role at DBS Bank VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology 3 days ago Be among the first...
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VP/AVP, End User Collaborative Service
2 weeks ago
Singapur, Singapore DBS Bank Full timeOverview VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology Role: VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology – DBS Bank. Responsibilities Support O365 and mobility services as part of a team focused on deploying AI-powered productivity and collaboration tools....
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VP/AVP, End User Collaborative Service
4 weeks ago
Singapur, Singapore DBS Bank Full timeVP/AVP, End User Collaborative Service (Ops), Future Ready Technology, Group Technology Role overview: This role reports to the End User Collaborative Service – Operations lead. You will provide support for Office 365 (O365) and mobility services, contribute to testing of new products and roll-out preparation, and manage a team supporting the...
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AVP, Technology Infrastructure
4 weeks ago
Singapur, Singapore Singlife Full timeJoin to apply for the AVP, Technology Infrastructure role at Singlife 2 days ago Be among the first 25 applicants Join to apply for the AVP, Technology Infrastructure role at Singlife Get AI-powered advice on this job and more exclusive features. Singlife is a leading homegrown financial services company, offering consumers a better way to financial...
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AVP, SRE Engineer
5 days ago
Singapur, Singapore DBS Bank Full timeOverview Join to apply for the AVP, SRE Engineer (Networks), Group Infrastructure & Cloud, Group Technology role at DBS Bank 1 week ago Be among the first 25 applicants Join to apply for the AVP, SRE Engineer (Networks), Group Infrastructure & Cloud, Group Technology role at DBS Bank Get AI-powered advice on this job and more exclusive features. Business...
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Technology Risk Manager, Risk
2 weeks ago
Singapur, Singapore OCBC Full timeOverview WHO WE ARE: As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey...
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Singapur, Singapore DBS Bank Full timeOverview AVP, DevSecOps Engineer, Information Security Services, Group Technology – DBS Bank. Join to apply for the AVP, DevSecOps Engineer, Information Security Services, Group Technology role at DBS Bank. Responsibilities Automate cybersecurity tasks to enhance the efficiency and effectiveness of the defense team, reducing manual intervention Strong...
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AVP, Cloud Operations, Technology Group
2 weeks ago
Singapur, Singapore GIC Full timeJoin to apply for the AVP, Cloud Operations, Technology Group role at GIC GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the...
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AVP/VP, Business Analyst, Technology Group
4 weeks ago
Singapur, Singapore GIC Full timeOverview AVP/VP, Business Analyst, Technology Group – Join to apply for the AVP/VP, Business Analyst, Technology Group role at GIC. GIC is one of the world’s largest sovereign wealth funds with over 2,000 employees across 11 locations. We invest globally across asset classes and businesses, providing exposure to an extraordinary network of industry...
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AVP/VP, Business Analyst, Technology Group
4 weeks ago
Singapur, Singapore GIC Private Limited Full timeAVP/VP, Business Analyst, Technology Group Location: Singapore, SG Job Function: Technology Group Job Type: Permanent GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you...
