VP/AVP, End User Collaborative Service

2 weeks ago

Singapur, Singapore DBS Bank Full time

Overview

VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology

Role: VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology – DBS Bank.

Responsibilities
  • Support O365 and mobility services as part of a team focused on deploying AI-powered productivity and collaboration tools.
  • Design, build, secure, and manage agentic AI solutions—including both native and custom Copilot Agents—that work with Microsoft 365, Microsoft Graph, and external systems.
  • Implement change to collaborative service; performance monitoring, troubleshooting, and tuning for collaborative service.
  • Provide ongoing operations support including OS releases, upgrades, service pack installations, bug fixes, security updates and system change activities.
  • Collaborate with cross-functional teams to engineer solutions and deliver high-quality results.
  • Develop policies, processes and procedures.
  • Design, configure, and extend Copilot Agents and solutions using Copilot Studio / Agent Builder, including plugins, actions, knowledge sources, and connectors; integrate with Microsoft 365 services and Microsoft Graph; orchestrate Power Platform workflows.
  • Embed security-by-design aligned to security policies (e.g., identity, least privilege, data protection, sensitivity labels, and DLP).
  • Coordinate with vendor/partner engineering on roadmaps and escalations.
  • Troubleshoot and resolve issues within Power Platform applications, workflows, and integrations to ensure smooth operations.
  • Other duties as assigned by the Manager or Team Lead.
Requirements
  • Bachelor’s degree in Computer Science, Information Systems, or Engineering (or equivalent experience).
  • 3-6 years of relevant technical experience in a demanding, agile environment.
  • Minimum 5 years of Microsoft Infrastructure deployment and support experience.
  • Experience building and deployment on Microsoft 365 / Microsoft Graph, SharePoint/OneDrive, Teams apps/bots, M365 Copilot and Power Platform (Power Automate/Power Apps).
  • Copilot Studio / Agent Builder, custom connectors, and plugin/action development experience.
  • Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem-free deployment to users.
  • PowerShell scripting / automation; strong analytical, management and planning skills.
  • Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems.
  • Able to work independently and as a team; banking environment experience is a plus; good verbal and written communication skills with technical and non-technical stakeholders.
  • Strong vendor and stakeholder management; pro-active, dynamic and with good analytical/conceptual thinking and problem-solving skills.
  • Certifications/training: PL-900 (Power Platform Fundamentals), AI-900 (Azure AI Fundamentals), APL-7008 (Create agents in Microsoft Copilot Studio) – advantageous.
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