Partner Operations Manager, YouTube

2 weeks ago


Singapur, Singapore Google Asia Pacific Pte. Ltd. Full time
PRODUCT AREA

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

JOB DESCRIPTION

As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution - making YouTube an exceptional user experience for everyone.

Qualifications

JOB RESPONSIBILITIES

Deliver comprehensive operational support to YouTube partners and consult with cross-functional teams to optimize YouTube Products and services.Collaborate with Strategic Partner Managers and Partner Technology Managers to develop partner-centric business plans and growth strategies.Drive, measure, and analyze partner performance, identifying opportunities for operational workflow optimization and process improvement.Utilize key metrics to assess data through both quantitative and qualitative analysis.Contribute to the scalability of the Partner Operations team through innovative solutions, efficiency gains, and thorough root cause analysis.

MINIMUM QUALIFICATIONS

Bachelor's degree or equivalent practical experience.2 years of experience in a technical project management or a customer-facing role.Ability to communicate in English and Chinese fluently in order to communicate with external partners and creators.

PREFERRED QUALIFICATIONS

Experience in project/program management or developing scalable solutions within the technology or media industry.Experience with the YouTube creator and partner ecosystem.Ability to troubleshoot issues and communicate technical concepts to diverse audiences.Ability to manage competing priorities and maintain organization within a fast-paced environment.Excellent communication, presentation, and time management skills, with attention to detail.



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