Partner Operations Program Manager, Networks

4 weeks ago

Singapur, Singapore Stripe Full time
## Who we are

### About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

### About the team

The Partnerships Strategic Operations (PSO) team sits within the Partnerships organization and is a key component of Stripe’s success. The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners. We sit at the intersection of engineers and partners, serving as the fabric that ensures close and smooth collaboration between these parties, both of which are crucial to Stripe’s continued rapid growth. We wear a lot of hats. On any given day, you can find us, for example, driving alignment, coordination, and execution between cross-functional teams and partners on critical operational activities; identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; and building new tools and processes to scale our team’s impact. The partners we support have a significant impact on Stripe, and the products from these partnerships are used by millions of our users. 

## What you’ll do

We are looking for an operations manager to join our team and provide operational support across a number of key financial institutions. You’ll interact with partners directly and mutually drive efforts to launch new integrations and functionality, improve operations, drive incident resolution procedures, and use metrics to track and improve performance. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners’ senior executives.

### Responsibilities

Build and own technical operations relationships with network partners
Work cross-functionally with a number of Stripe teams – including Engineering, Product, Partner Development and others – to build integrations, products, support deals, and drive process enhancements
Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
Identify inefficiencies in Stripe’s operating model and drive new solutions (including defining technical and operational requirements) to address them
Develop and manage end-to-end project plans for new implementations, working closely with stakeholders and partners to ensure on-time delivery 
Help to define and implement metrics to measure and improve partner health
Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations

## Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

### Minimum requirements

7+ years of technical project/program management and/or business operations experience
Experience managing external relationships
Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
Strong analytical skills with excellent problem solving abilities
Excellent interpersonal and communication skills (verbal and written)
The willingness to travel, when necessary

### Preferred qualifications

Experience with networks, e-commerce, or payments
Knowledge of and experience with payment technologies and ecosystem
Basic to intermediate SQL or API knowledge
Experience in a high growth technology company
Ability to understand and map technical system architecture and requirements

Hybrid work at Stripe

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Pay and benefits

The annual salary range for this role in the primary location is S$143,200 - S$214,800. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

  • Network Systems Engineer

    4 weeks ago

    Singapur, Singapore Arista Networks Full time

    Job Description What Will You Do? We are experiencing tremendous growth and have an immediate need for a collaborative, self-motivated Pre-Sales Network Systems Engineer OR Network Architect to partner with our Account teams to provide pre-sales technical systems engineering support for our enterprise/commercial and SP customers in Singapore. We are...

  • Risk Partner Manager

    3 weeks ago

    Singapur, Singapore Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

  • Product Manager

    4 weeks ago

    Singapur, Singapore Exclusive Networks Full time

    About the role ​ The role will be responsible to develop, maintain and manage a 3X funnel based on vendor's set revenue targets, quantify marketing investments, drive and set objectives for each marketing activity. This role will report to Sales Director. ​ As the Product Manager, you will: ​ Develop, maintain and...

  • Senior Manager Service Sales

    4 weeks ago

    Singapur, Singapore Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...

  • Account Manager

    3 weeks ago

    Singapur, Singapore Arista Networks Full time

    Job DescriptionWhat Will You Do?We are seeking a driven, customer-centric Territory Account Manager to join our growing Sales organization and expand the Arista brand of Open Networking platforms. In this role you will utilize a consultative sales approach to cultivate client relationships  with existing  accounts in addition to the development of new...

  • Account Manager

    3 weeks ago

    Singapur, Singapore Arista Networks Full time

    Job Description What Will You Do? We are seeking a driven, customer-centric Territory Account Manager to join our growing Sales organization and expand the Arista brand of Open Networking platforms. In this role you will utilize a consultative sales approach to cultivate client relationships with existing accounts in addition to the development of...

  • E2E Program Manager

    4 weeks ago

    Singapur, Singapore Microsoft Full time

    Overview : Cloud Operations + Innovation (CO+I) is the team behind one of the world’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and...

  • E2E Program Manager

    2 weeks ago

    Singapur, Singapore Microsoft Full time

    Overview Cloud Operations + Innovation (CO+I) is the team behind one of the world’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners...

  • Senior Manager, Platform Program Management

    3 weeks ago

    Singapur, Singapore Singtel Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...

  • Program Manager

    4 weeks ago

    Singapur, Singapore Red Alpha Cybersecurity Pte Ltd Full time

    ABOUT - RED ALPHA CYBERSECURITYAs a cybersecurity talent development company, we believe that cybersecurity is not just a profession, it is a mission. This propels our dedication to transforming aspiring individuals who can contribute towards building a safer cyberspace.Inclusivity and diversity is at the heart of our mission. We are committed to empowering...

  • Manager, Channel Program and Ops

    2 weeks ago

    Singapur, Singapore F5 Full time

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.    Everything we do centers...

  • Program Manager

    4 weeks ago

    Singapur, Singapore Facebook TalentNet Singapore Full time

    The Integrity Partnerships team is seeking an experienced program manager to work on issues relevant to product and policy. This position will be responsible for daily project management and ensuring forward momentum overseeing partner management on the third-party fact checking program. Success in this position requires an understanding of Meta's products,...

  • Program Manager

    1 month ago

    Singapur, Singapore Technology Transformation Service Full time

    Summary As a Program Manager in Customer Support Operations, you will manage responsibilities pertaining to the transparency, support, and satisfaction of the Office of Integrated Award Environment (IAE) systems portfolio users.  The IAE provides centralized technology to support a cohesive federal award environment and a government-wide service. ...

  • Partner Liaison and Operations Director

    3 weeks ago

    Singapur, Singapore Study Group Full time

    Position Title: Partner Liaison and Operations Director Company Overview: Embark on a transformative journey with Study Group, a global leader in international education. We empower students worldwide to unlock their full potential through innovative pathways to higher education, forged in collaboration with prestigious universities and institutions. ...

  • FE Strategic Program Manager

    1 month ago

    Singapur, Singapore Micron Full time

    Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Program Manager

    4 weeks ago

    Singapur, Singapore Micron Full time

    Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Program Analyst

    4 weeks ago

    Singapur, Singapore Commander, Navy Installations Full time

    Summary The position is responsible for oversight and coordination of all functions related to the execution of MCC, a centralized, world-wide, multi-service, website application that automates access to military and community based CY programs. The incumbent is responsible for managing all aspects of design, development and implementation of the MCC...

  • Assistant / Manager, Network Execution

    4 weeks ago

    Singapur, Singapore Hapag-Lloyd AG Full time

    Assistant / Manager, Network Execution Assistant / Manager, Network Execution Full Time Singapore With Professional Experience 3/28/24 1557237 About Hapag-LloydWith a fleet of 264 modern container...

  • Sr Program Manager, Operations, Account Health Support

    2 weeks ago

    Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full time

    ABOUT THE TEAM:Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling...

  • Regional Channel Partner Manager

    4 weeks ago

    Singapur, Singapore Horangi Cyber Security Full time

    Founded by former Palantir Technologies engineers, Horangi is a Singapore-based CREST-accredited company started by a team of global cybersecurity experts in Asia and trusted by industry leaders. We partner with the Top 5 Cloud Service Providers in the world and our product Warden, is listed in Gartner for its exceptional capabilities. Seeing that the world...