
it applications support executive
4 weeks ago
Responsibilities:
User Support : Acts as point of contact for users facing issues related to internal application.
Customer Service : Ensure all users interactions are handled professionally and emphatically.
Ticket Management : Record, prioritize and manage incident requests in the ticketing system. Ensure timely follow-up and resolution of tickets.
Problem Solving : Analytical mind to resolve complex issue and escalate where appropriate.
User Training : Ability to create and conduct training on the usage of application proficiently.
Documentation : Create and maintain user-friendly guide related to the application.
Cross Department Collaboration : Must be comfortable to collaborate with all departments to share insights and solution to an issue.
Process Improvement : Continuously assess and improve the efficiency of support workflows.
Desired Attributes:
Emphatic and Customer Focussed : A genuine desire to help others and stay calm under pressure when dealing with any user.
Team Oriented : Actively collaborate and assist colleagues towards team goals.
Detailed Oriented : Thorough and meticulous in documenting all incidents, troubleshooting and resolution steps.
Adaptability : Ability to adopt new technologies and processes.
Analytical Thinking : Able to identify patterns in issues and suggest preventive measures.
Strong Communication Skills : Active listening skills and ability to communicate clearly to non-technical users.
Key Requirements:
Possess at least Diploma in IT or Business Management, with at least 2-3 years of experience.
Possess good interpersonal and communication skills.
Shows drive, integrity, sound judgment, adaptability, creativity, self-awareness andan ability to multitask and prioritize.
Takes ownership and accountability for assigned work
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