it applications support executive

4 weeks ago


Singapore Orca Global Pte. Ltd Full time

Responsibilities:

  • User Support : Acts as point of contact for users facing issues related to internal application.

  • Customer Service : Ensure all users interactions are handled professionally and emphatically.

  • Ticket Management : Record, prioritize and manage incident requests in the ticketing system. Ensure timely follow-up and resolution of tickets.

  • Problem Solving : Analytical mind to resolve complex issue and escalate where appropriate.

  • User Training : Ability to create and conduct training on the usage of application proficiently.

  • Documentation : Create and maintain user-friendly guide related to the application.

  • Cross Department Collaboration : Must be comfortable to collaborate with all departments to share insights and solution to an issue.

  • Process Improvement : Continuously assess and improve the efficiency of support workflows.

Desired Attributes:

  • Emphatic and Customer Focussed : A genuine desire to help others and stay calm under pressure when dealing with any user.

  • Team Oriented : Actively collaborate and assist colleagues towards team goals.

  • Detailed Oriented : Thorough and meticulous in documenting all incidents, troubleshooting and resolution steps.

  • Adaptability : Ability to adopt new technologies and processes.

  • Analytical Thinking : Able to identify patterns in issues and suggest preventive measures.

  • Strong Communication Skills : Active listening skills and ability to communicate clearly to non-technical users.

Key Requirements:

  • Possess at least Diploma in IT or Business Management, with at least 2-3 years of experience.

  • Possess good interpersonal and communication skills.

  • Shows drive, integrity, sound judgment, adaptability, creativity, self-awareness andan ability to multitask and prioritize.

  • Takes ownership and accountability for assigned work

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