Business Management Specialist

4 weeks ago

Singapur, Singapore Monee Full time
Business Management Specialist - Monee Credit Experienced (Individual Contributor)

Department Business Development and Partnerships

Monee is a part of Sea Group, a leading global consumer internet company. Monee’s mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee’s offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Job Description:
  • Strategize portfolio segmentation and optimize portfolio profitability while achieving business scale goals
  • Acquire new customers from internal platforms and external channels, optimizing return on investment in the acquisition process
  • Responsible for credit product management; design financial features such as pricing, repayment plan, revolving credit and so forth
  • Handle existing customer management, increase conversion rate and product usage using campaigns and other effective tools
  • Implement market research to understand trends, work closely with risk, IT and other teams to form business planning and drive sustainable growth
  • Improve user experience and product efficiency for greater customer satisfaction
  • Optimize operation flows and build SOP for product operations
Requirements:
  • Bachelor’s degree and above in Computer Science/Engineering, Business Analytics, Information Technology, Economics, Statistics and other related fields
  • 2-8 years of experience, preferably in consumer/digital/SME lending, or similar retail financial products.
  • A builder mindset with strong experience in customer management, ideally with consulting firms, internet, fintech, banking, or financial institutions.
  • Proven data analytics expertise to drive informed decision-making.
  • Strong problem solving skills, proactive, to-do attitude and take initiative in action.
  • Excellent communication and interpersonal skills, with the ability to work cross-functionally within the organization and with external stakeholders.
  • Fluency in English and proficiency in an additional Asian language (Mandarin, Bahasa Indonesia, Bahasa Melayu, Thai, Vietnamese, Tagalog) is a strong advantage to collaborate across the region.
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