Technical Documentation Specialist

Direct message the job poster from DVI Solutions Asia

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Position Overview:

DVI Solutions is seeking a detail-oriented AV Technical Documentation & Knowledge Base Specialist to create, maintain, and organize our technical knowledge base for AV solutions. This role combines technical expertise with clear communication to produce high-quality documentation, diagrams, and learning resources supporting engineers, pre-sales teams, and clients.

You will transform complex AV concepts into easy-to-understand guides, system diagrams, and troubleshooting resources for internal and external audiences.

Key Responsibilities:

• Develop detailed, user-friendly knowledge base articles on AV concepts, products, and integrations, including both basic and advanced topics (e.g., “What is a DSP?” and “AV over IP basics”).
• Produce configuration and setup guides for key AV brands such as Crestron, Biamp, Q-SYS, and Shure.
• Create technical diagrams, including single-line diagrams, signal flow charts, and rack layouts, while maintaining standardized templates.
• Establish and maintain style guides; organize knowledge base content by categories like concepts, product guides, troubleshooting, and best practices.
• Collaborate with engineers, project managers, and pre-sales staff to capture technical details; conduct interviews and site visits as needed.
• Manage and update articles in platforms such as Confluence, SharePoint, or Zendesk to keep documentation current.

Skills and Qualifications:

Required:

• 3+ years in technical writing, documentation, or AV engineering roles.
• Strong knowledge of AV systems (DSPs, control systems, AV over IP).
• Proficiency in diagramming tools such as Microsoft Visio, AutoCAD, or Lucidchart.
• Excellent English communication skills and strong organizational ability.

Preferred:

• Experience with Crestron, Biamp, Q-SYS, Extron, AMX, or similar systems.
• Familiarity with knowledge base platforms (Confluence, SharePoint, Zendesk Guide).
• Background in AV integration, support, or pre-sales.

Key Skills:

• Ability to explain complex technical concepts clearly and concisely.
• Strong skills in creating technical diagrams and visuals.
• Knowledge of AV installation, configuration, and troubleshooting best practices.
• Understanding of structured documentation processes.
• Knowledge Base Article: “Understanding DSPs in Modern AV Systems.”
• Guide: “Configuring Biamp Tesira for Conference Rooms.”

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at DVI Solutions Asia by 2x

Get notified about new Technical Documentation Specialist jobs in Singapore, Singapore .

AV Technical and Documentation Specialist Science Content Writer (2-year renewable contract) Documentation Specialist (Structured Products) – Japanese Speaking Global Services Credit Product Delivery Asia Pacific - Credit Documentation Process Improvement Associate IT Service Management Engineer, Assistant VP/ Manager Credit Documentation Process Improvement Manager - Vice President Content Writer Intern - Seller Education (Fall 2025) Structured Products Legal Documentation Specialist - Chinese / Japanese speaking ServiceNow Senior Developer (App Engine Specialist) Korean Web3 Content Freelance Writer & Translator

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---