Technical Support Specialist
2 weeks ago
Overview
EPOS is looking for a Technical Support Specialist to join our Client Solutions team and play a vital role in ensuring a stable and seamless experience for our users. In this client-facing role, you'll serve as the first line of technical support and deployment for our products such as POS, payment terminals (EDC), notification soundboxes, and related services. You'll be the go-to person for diagnosing issues, delivering exceptional support, and collaborating with internal teams to resolve more complex problems.
This position is based in Singapore and supports Ant International's mission to empower SMEs by leveraging Antom's digital capabilities as the organisation's central hub to serve regional small and medium-sized businesses with integrated O2O solutions.
Base pay rangeSGD2,500.00/yr - SGD2,800.00/yr
What you will do- Act as the primary point of contact for client inquiries and technical issues via phone, email, chat, or remote access tools
- Provide timely troubleshooting for a wide range of hardware and software issues related to payment devices, such as EDC terminals and soundboxes
- Assist clients with device installation, activation, and configuration during onboarding
- Accurately log and manage support tickets using platforms like Zendesk or Jira, ensuring all issues are tracked and resolved effectively
- Escalate complex or unresolved issues to Tier 2 or engineering teams, while maintaining ownership of communication with the client
- Collaborate cross-functionally with product, engineering, and operations teams to drive issue resolution and improve support workflows
- Contribute to and maintain an up-to-date knowledge base, FAQs, and internal documentation to help scale support and improve user experience
- Gather and report customer feedback to internal teams to support continuous product and service improvements
- Proactively identify recurring issues or improvement areas in support processes and suggest actionable solutions
- Support and assist with internal office technical needs, including basic maintenance
- Proficient in English; fluency in Mandarin is preferred
- 1-2 years of experience in a technical support or client-facing IT role
- Experience in Payments, FinTech, or a closely related industry (essential)
- Familiarity with EDC terminals, POS systems, or merchant-side payment hardware
- Strong analytical and problem-solving skills; able to troubleshoot independently
- Excellent verbal and written communication; able to explain technical concepts clearly
- Organised, resilient, and able to manage multiple priorities in a fast-paced environment
- Customer-first mindset and a passion for helping others succeed
- Entry level
- Full-time
- Other
- IT Services and IT Consulting
Referrals increase your chances of interviewing at EPOS by 2x.
Get notified about new Technical Support Specialist jobs in Singapore, Singapore .
#J-18808-Ljbffr-
Technical Support Specialist
3 weeks ago
Singapur, Singapore Prism+ Full timePRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia, and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that go beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer...
-
Technical Support Specialist
2 weeks ago
Singapur, Singapore EPOS Full timeOverview Base pay range: SGD2,500.00/yr - SGD2,800.00/yr. This range is provided by EPOS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. EPOS is backed by Ant International and is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. Supporting Ant International's mission to...
-
Technical Support Specialist
3 weeks ago
Singapur, Singapore MNJ Software Full timeEnergize your career by joining MNJ SOFTWARE, one of Information Technology's fastest-growing companies. At MNJ SOFTWARE, we are dedicated to providing you with the opportunity to make a real impact and help people. As a leading IT services, business solutions, and outsourcing organization, MNJ SOFTWARE is committed to delivering tangible results to global...
-
Technical Support Specialist
3 weeks ago
Singapur, Singapore SALLING SEARCH PTE. LTD. Full timeResponsibilities Provide 1st and 2nd line technical support for the company's software and services via phone and email. Collaborate with global teams for efficient technical support services.Technical Support Specialist Contribute to internal projects and special deliveries. Prioritize Customer Success as the core objective. Eligibility Criteria ...
-
Technical Support Specialist
1 week ago
Singapur, Singapore Upstream Risk Management Full timeWe are looking for a Support Specialist to embed full time with Amazon’s corporate security team. The support specialist will join a global team of help desk professionals who are collectively responsible for responding to reported security device issues from c. 500 corporate locations across the globe as well as supporting AWS data center physical...
-
Technical Support Specialist
3 weeks ago
Singapur, Singapore EPOS Full timeAbout Epos Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital...
-
Technical Support Specialist
1 week ago
Singapur, Singapore Wärtsilä Full timeTalent Acquisition Partner for Japan, Korea, Taiwan and Singapore Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we deliver efficient, safe and sustainable integrated products and solutions to enhance the...
-
Technical Support Specialist
2 weeks ago
Singapur, Singapore Selby Jennings Full timeTechnical Support Specialist (External Clients) A leading global organization in the financial technology and data services sector is seeking a seasoned Technical Support Specialist to join its team in Singapore. This role is ideal for professionals with over 5 years of experience in technical support, client connectivity, and infrastructure coordination,...
-
Technical Support Specialist
3 weeks ago
Singapur, Singapore EPOS Pte. Ltd. Full timeAbout Epos Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital...
-
Specialist Technical Support
3 weeks ago
Singapur, Singapore Porsche Asia Pacific Pte Ltd Full timeOverview The future has many facets: for the courageous, it is opportunity. The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to...
