Technical Support Specialist
3 weeks ago
PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia, and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that go beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, quickly growing to become the number one monitor and smart TV brand in Singapore. Known for its affordable premium offerings and award-winning customer experience, the brand has expanded to include a wide range of home electronics and appliances.
Join us at PRISM+ and be part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.
We are seeking a Technical Support Product Specialist with excellent communication and diagnostic skills.
The role involves performing thorough product testing and evaluation, providing technical support, advice, and solutions to consumers and businesses regarding technical, hardware, and system issues.
Responsibilities include:
- Conduct testing for new products/software prior to launch
- Provide repair, service, and customer support during onsite visits
- Configure TV setup and other devices (e.g., Android/Apple devices)
- Diagnose and troubleshoot onsite issues independently
- Record and update test and service reports promptly
- Perform in-house repair and maintenance of TVs exchanged by customers
- Support warehouse disposal activities
- Perform other duties as assigned
Minimum requirements:
- At least 3 years of experience as an onsite TV Technician or relevant role
- Singapore Class 3 driving license
- Willingness to work overtime when required
- Educational qualification: at least Primary/Secondary School/'O' Level, Professional Certificate/NITEC, Diploma, or higher in IT, Electronics, or related fields
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