Technical Support Specialist
3 days ago
- Energize your career by joining MNJ SOFTWARE, one of Information Technology's fastest-growing companies. At MNJ SOFTWARE, we are dedicated to providing you with the opportunity to make a real impact and help people. As a leading IT services, business solutions, and outsourcing organization, MNJ SOFTWARE is committed to delivering tangible results to global businesses, ensuring a level of certainty unmatched by any other firm.We are currently seeking talented individuals to join our team on our journey to establish a best-in-class organization that drives real results for our clients. As a Technical Support Specialist at MNJ SOFTWARE, you will play a key role in the design, development, and implementation of architectural deliverables for custom projects and products. This position involves close collaboration with leads, testers, customers, project/product managers, and designers.Key Responsibilities:- Solve customers" technology issues and communicate effectively via a ticketing system (email).- Install, configure, maintain, and troubleshoot errors for content management systems such as WordPress, Drupal, Joomla, etc.- Review email logs, diagnose errors, and resolve issues promptly.- Troubleshoot slow or non-loading websites.- Manage migrations from external providers to our servers, ensuring successful completion with no errors.- Utilize cPanel scripts to adjust settings or rectify account issues.- Provide customers with exceptional service to deliver a WOW experience.Qualifications:- Bachelor's degree in Business, Marketing, or a related discipline.- 2-6 years of experience in the web hosting industry.- Proficient in cPanel, SSH, command-line operations, DNS, Mod_Security, PHP applications, Web Errors, Email Errors, CSF, CloudLinux, etc.- Driven to excel with a proven track record of excellence.Personal Attributes:- Analytical mindset with strong problem-solving skills.- Independent thinker who can work effectively in a team environment.Schedule:- Full-time position requiring flexibility to work any of our 9-hour shift schedules during our business hours (6am - 10pm IST) or (6pm to 6am IST).- Occasional overtime may be necessary based on business needs (unpaid).Location:- Remote position, work from home.Certification:- Optional.Competencies:- Professionalism in office and administrative support.- Commitment to gender equality and teamwork.- Effective planning and organizing skills.Assessment:- Evaluation of qualified candidates may include aptitude tests, technical tests, interviews, and a medical health checkup.Language:- Fluency in oral and written English is required.Note:- No fee is charged at any stage of the recruitment process.- MNJ SOFTWARE is an equal opportunity employer with a commitment to diversity and gender equality.Join MNJ SOFTWARE and be part of a dynamic team dedicated to delivering exceptional IT services and solutions to global businesses.,
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