Customer Relationship Executive

3 weeks ago


Singapur, Singapore SGS INTERNATIONAL CERTIFICATION SERVICES SINGAPORE PTE LTD Full time

Overview

Coordinating auditor schedules and managing client requests and updates to auditor schedules.

Responsibilities
  1. Scheduling
    • Identify jobs due for surveillance and ensure all jobs are scheduled and invoiced.
    • Raise and obtain approval for concession, suspension and withdrawal of certification where required
    • Coordinate with Technical Experts/Subcontractors and manage related documentation and approvals, including payment arrangements.
    • Schedule auditor assignments for initial audits, surveillance, renewals, and training sessions.
    • Collaborate with clients for the submission of Quality Manuals/Quality Plans (if off-site).
    • Arrange access passes for jobs on Jurong Island.
    • Send job confirmations to clients for initial, renewal, and surveillance audits.
    • Organize ferry tickets, visa and transport to Batam/Bintan and Malaysia (if required).
    • Coordinate with affiliates for international audit jobs.
  2. Auditor Schedule Update
    • Update allocated auditor information on CertIQ.
    • Maintain timely updates of auditor schedules on CertIQ.
    • Record changes in contact information or addresses on CertIQ.
  3. Monthly Reporting
    • Provide comments on overdue schedules, concessions, and suspension reports.
    • Update surveillance figures on CertIQ and relevant folders
Requirements
  • Min Diploma in Management or related fields
  • Min 3 years of administration duties
  • Proficient in MS Office, especially Excel
  • Ability to work independently.
  • Excellent customer service skills.
  • Hardworking, detail-oriented, and meticulous.
  • Strong communication, negotiation, and interpersonal skills.
  • Proficient administrative skills.
  • Capability to produce timely and accurate monthly reports.
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