Customer Solutions Executive
4 days ago
About the Role
We’re looking for energetic and people-oriented individuals to join us as Customer Solutions Executives . In this role, you’ll be the trusted point of contact for customers — proactively reaching out, understanding their concerns, and guiding them toward the right solutions. It’s about building relationships, offering clear advice, and ensuring customers feel supported every step of the way.
What You’ll Do
- Proactively reach out to customers to follow up, check in, and offer assistance
- Understand customers’ concerns and provide clear, suitable solutions to meet their needs
- Prepare and share quotations, ensuring all details and documentation are accurate
- Follow up on enquiries and quotations professionally and in a timely manner
- Deliver excellent service that strengthens long-term customer relationships
- Work closely with the team while also managing tasks independently
- Handle other ad hoc duties when required
What We’re Looking For
- Strong communication and interpersonal skills, with a natural ability to connect and build rapport
- Proactive and confident in reaching out to customers
- Self-motivated, meticulous, and able to juggle multiple tasks effectively
- Team player with a positive, solutions-focused mindset
- Comfortable using PC and basic office software
Why Join Us?
- Supportive team culture where service and results go hand-in-hand
- Opportunities to sharpen both your service and consultative sales skills
- A role where you help customers find the right solutions
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