Technical Consultant, Security Document

Our Purpose IF Security Solution (IF) has established itself as a reliable provider of advanced solutions in the Banking, Telecommunications, and Smart Identity sectors over the past decade. Originally focused on security software and backend systems, the company strategically expanded into manufacturing to effectively bridge digital platforms with physical production, ensuring the highest quality through valuable partnerships.In addition to its core markets, IF also delivers comprehensive government security document products and solutions. The company develops and manufactures secure identification documents such as e-passports, national ID cards, driver's licenses, and related data enrolment and personalization systems, providing end-to-end services that address the rigorous requirements of governmental agencies globally.To meet international standards for travel and identity documents, IF offers ICAO (International Civil Aviation Organization) compliant product solutions. These solutions ensure that electronic passports and other secure documents adhere to globally recognized specifications for security features, biometric data integration, and machine readability.IF also holds several key industry certifications, including Mastercard for both digital and physical card solutions, which underscores its leadership in secure payments. The company is actively seeking additional certifications from Visa, GPN, PayPak, and global authorities to further enhance its capabilities.As a technology enabler, IF equips partners with seamless integration, comprehensive security, and optimized performance, advancing the future of secure technology worldwide. With a robust global footprint, IF provides tailored, localized solutions. Headquartered in Singapore, the company operates manufacturing, research and development, and solutions centers throughout Asia, and maintains subsidiaries in Europe, North America, and Latin America.Roles & Responsibilities • Collect & evaluate customer requirements and prepare internal requirements for R&D and other relevant departments• Manage entire project life cycle from customer testing to trial production completion prior to mass production• Manage customer complaints, communicate directly with customers and various internal departments to prepare findings report. Work closely with sales and other internal department to provide solutions to resolve issues• Work closely with sales to provide technical support such as tender documentation and proposal preparation, on-site/online product/solution presentation, etc.• Cooperate with the product manager to recommend suitable project solutions/products and provide market information to support internal product planning• Cooperate with sales to maintain customer relationship and take initiative to visit customers regularly to follow up on current projects and understand new requirementsExperiences & Requirements • Degree in Computer Science or Engineering, or equivalent• Minimum 3 years National ID, driver's license, Seafarer ID card, ePassport project management experiences specifically compliance to ICAO/MRTD standard, including project plan creation, data enrolment and security document personalization system implementation• Good understanding of Key Management System and processes in security document project• Proficient in UAT process, communication with relevant certification team and accredited test labs, etc• Excellent understanding of ICAO Specifications• Excellent command of both written and spoken English• Very good knowledge of and ability to use MS Office (particularly Word, Excel and PowerPoint)• Experience working in a global team supporting internal and external clients from different time zones• Experience in a multi-cultural environment is appreciated• Suitable candidates with relevant experience from ASEAN countries can applyAbout the company IF Security Solution Pte. Ltd. IF, a business and technology think tank, positions itself as both a technology and business enabler, fostering growth in collaboration with local partners. Specializing in advanced digital security solutions across