Technical Consultant, Dynamics365

Overview The Consultant for AI Business Solutions focuses on solution delivery and implements technical solutions by coordinating and aligning with the customer's business goals. The Consultant participates in the design and solutioning customer's requirements into business and technical capabilities leveraging business, productivity, copilot and agentic solutions. The Consultant involves in project planning by identifying risks and dependencies and proposing appropriate mitigations. The role also contributes to the pre-sales process by leveraging knowledge of business requirements to offer technical inputs and solution offerings. Additionally, Consultants cultivate relationships with customers, partners, and stakeholders to identify drivers of satisfaction and establish recovery actions to improve the experience. They also leverage and/or modify existing intellectual property (IP) as needed and contribute to the development of new IP. Continuous learning is also a key aspect, as Consultants demonstrate the ability to learn new technologies based on business demands and industry trends. The Consultant for AI Business Solutions will require deep product knowledge and skills in Business Applications, Modern Work, Copilot and Agentic solutions, and extensive experience implementing Business Applications and Modern Work solutions, and AI leveraging Copilot and Agentic solutions.Responsibilities The Consultant job description in the Technology Consulting discipline includes several key responsibilities and roles: Pre-Sales Support: Consultants contribute to the pre-sales process by leveraging their knowledge of business requirements to offer technical inputs and solution offerings. They participate in project planning by identifying risks and dependencies and proposing appropriate mitigations. Implementation: Consultants implement technical solutions by coordinating and aligning with the customer's business goals. They manage their schedules, communicate with project leads, and complete assigned project tasks with defined quality standards. The Consultant participates in the design and solutioning customer's requirements into business and technical capabilities leveraging business, productivity, copilot and agentic solutions. Relationship Management: Consultants cultivate relationships with customers, partners, and stakeholders to identify drivers of satisfaction and establish recovery actions to improve the experience. Intellectual Property Management: Consultants leverage and/or modify existing intellectual property (IP) as needed and contribute to the development of new IP. Continuous Learning: Consultants demonstrate the ability to learn new technologies based on business demands and industry trends. Deep Product Knowledge and Extensive Implementation Experience: The Consultant for AI Business Solutions will require deep product knowledge and skills in Business Applications, Modern Work, Copilot and Agentic solutions, and extensive experience implementing Business Applications and Modern Work solutions, and AI leveraging Copilot and Agentic solutions. Qualifications The Consultant qualifications in the Technology Consulting discipline include several key skills and capabilities: Defining Impactful Solutions: Designing and implementing impactful digital solutions that address complex challenges, leveraging technical expertise and strategic thinking to drive excellence. Delivery Excellence: The ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) for delivery and drive delivery efficiencies. Deployment: The ability to implement and deploy industry solutions and explain solution differentiation in customer terms. Problem Solving: The ability to identify problems and review related information to develop and evaluate options and implement solutions. Security Principles: The ability to follow secure-by-design principles to ensure a secure foundation in the design of solutions. Technical Solution Development: Knowledge of the process of developing technical solutions and the ability to design, customize, or reapply technical solutions based on customer/partner needs or demands. Troubleshooting: The ability to identify and correct problems with products, processes, equipment, software, or other components, as well as their monitoring and regulating. Conflict Resolution: The ability to manage conflict, disharmony, and strife among people and situations, while recognizing and addressing sensitivities. Executive Presence: The ability to interact confidently with senior leaders of the organization to present/defend/clarify concerns or issues regarding an existing project, program, or solution. Negotiation: The ability to achieve mutually satisfying agreements in negotiations with others by listening to their objectives, acting as the company's representative to effectively communicate the company's objective, and seeking common ground and collaborative solutions. Relationship Management: The ability to develop and maintain positive working relationships with supervisors, staff, managers, customers, and vendors. Technical Communication: The ability to adapt communications around different technologies, products, and services to the audience's level of understanding. Trusted Partner Status: The ability to build trusted-advisor status and deep relationships across stakeholders through an understanding of customer needs and technologies. Change Management: The ability to define and implement procedures and/or technologies to deal with changes in the environment. Competitive Analysis: The ability to identify competitors and evaluate their respective strengths and weaknesses in terms of products, services, marketing, and other areas. Competitor Intelligence: Knowledge of competitors and their products or services in the market. Technical Solutions: Knowledge of a variety of technical concepts and relevant Microsoft solutions. Technology Industry Knowledge: Knowledge of trends, direction, new products, and changes in the technology as it applies to a particular area of focus. Consultative Selling: The ability to understand customer needs through dialogue before recommending products/services. Consumption: The ability to architect consumption plans that drive optimized consumption and sustainable outcomes for customers. Microsoft Product Knowledge: Knowledge of Microsoft products/services and the ability to participate in technical conversations related to products/services. Operational Excellence: The ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies. Presentations: The ability to create and deliver formal presentations to others. Business Acumen: The ability to understand the parts of the business and their interrelationships. Business Analysis: The ability to identify business needs and determine solutions to business problems. Business Knowledge: The ability to appreciate the technical nature of the business, as well as how a particular function relates to that industry and the competition. Data Analysis: The ability to systematically gather information from a variety of sources, analyse information, identify implications of data, draw conclusions, generate alternatives and solutions, and evaluate the consequences of choosing each alternative using quality metrics and data. Decision Making: The ability to make decisions in a fast-paced, rapidly changing environment. DevOps: Knowledge of the framework for development operations and agile, modern development processes. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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