Restaurant Manager

1 day ago

Singapur, Singapore FDESG PTE. LTD. Full time

The Restaurant Manager oversees the daily operations of the restaurant to ensure an exceptional guest experience, efficient service, and high profitability. They are responsible for leading the front-of-house and (where applicable) supporting the back-of-house teams, maintaining high standards of quality, service, hygiene, and compliance, and implementing strategic initiatives to grow revenue and improve operations.Key Responsibilities• Operations Management• Supervise daily restaurant operations, including opening and closing procedures.• Ensure smooth service flow and address any operational issues promptly.• Maintain cleanliness, organization, and overall appearance of the restaurant.• Monitor inventory levels; coordinate ordering and supplier relationships.• Oversee compliance with food safety, health, and hygiene regulations.• Staff Management• Recruit, train, schedule, and manage restaurant staff (waitstaff, bartenders, hosts, etc.).• Conduct regular performance evaluations and staff meetings.• Build a positive, team-oriented work culture.• Address and resolve employee concerns professionally.• Guest Relations• Maintain a strong presence on the floor to engage with guests.• Handle guest feedback, complaints, and special requests with a customer-first approach.• Ensure a consistent high standard of hospitality and service.• Financial Management• Manage budgets, payroll, and cost control measures.• Analyse sales and labour reports to maximize profitability.• Assist with the creation and execution of promotions and upselling initiatives.• Marketing and Sales Support• Collaborate with marketing teams or external agencies for promotions, events, and social media initiatives.• Maintain high standards for restaurant reputation on review platforms and manage responses.• Leadership and Reporting• Report regularly to the General Manager, Owner, or Head Office on KPIs (Key Performance Indicators).• Recommend improvements for service, operational procedures, and customer engagement.• Implement SOPs (Standard Operating Procedures) and ensure consistency across shifts.Required Skills and Qualifications• Proven experience as a Restaurant Manager, Assistant Manager, or similar role.• Strong leadership, communication, and interpersonal skills.• Solid understanding of restaurant operational procedures and financial management.• Ability to work under pressure in a fast-paced environment.• Familiarity with POS systems, reservation software, and basic HR practices.• Passion for hospitality and customer service excellence.Preferred Qualifications• Diploma or Degree in Hospitality, Business Management, or related field.• Certification in Food Safety Management.• Experience in upscale casual or fine dining settings (if applicable).Split ShiftsOnly shortlisted candidates will be contacted.

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