Technical Service Manager

We Are Kemin

We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. Committed to feed and food safety, Kemin maintains top-of-the-line manufacturing facilities where over 500 specialty ingredients are made for humans and animals in the global feed and food industries, as well as the health, nutrition, and textile markets. We provide product solutions and options to customers in more than 120 countries.

A privately held, family-owned and operated company, Kemin has more than 3,000 global employees including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, Singapore, South Africa and the United States.

This role drives positive business growth by passionately championing customer success, fueled by Kemin\'s spirit of "Compelled by Curiosity." This role requires deep technical expertise to provide exceptional support, translating customer needs into innovative and impactful Kemin solutions. With a proactive and customer-centric mindset, the Technical Service Manager anticipates market shifts, identifies emerging opportunities, and drives continuous improvement to ensure Kemin maintains a competitive edge and delivers sustained business expansion.

In collaboration with the Leadership team, provide strategic directions for Kemin Food Technologies Asia to achieve the business unit leading and lagging indicators. Additional responsibilities may be discussed based on specific business needs and priorities.

Drive Business Growth

• Conduct in-depth plant trials to effectively demonstrate the quantifiable benefits of Kemin solutions, addressing specific customer pain points and achieving successful implementation.
• Collaborate closely with sales teams to develop and execute targeted customer engagement strategies, including needs assessments, solution presentations, and technical consultations.
• Proactively identify and resolve technical barriers that may hinder customer adoption of Kemin solutions, providing expert guidance and troubleshooting support.
• Develop and implement customer-focused technical service programs to enhance customer satisfaction and loyalty.

Champion Customer Success

• Build strong and lasting relationships with key customers by providing exceptional technical support and demonstrating a deep understanding of their unique needs and challenges.
• Act as a trusted advisor to customers, providing expert guidance and recommendations on the optimal application of Kemin solutions.
• Proactively identify new opportunities to enhance customer value and expand Kemin\'s market share within existing customer accounts.

Foster Innovation & Drive Continuous Improvement

• Conduct thorough market research to identify emerging trends, competitor activities, and unmet customer needs.
• Proactively identify and champion new product and service ideas, translating market insights into innovative solutions.
• Collaborate closely with R&D and Product Management teams to provide valuable customer feedback and drive the development of new and improved products and services.

Technical Expertise & Support

• Provide expert technical assistance to sales teams on product dosage, application protocols, and point of addition to optimizing customer success.
• Develop and deliver compelling technical presentations and training programs to internal and external stakeholders on product usage, best practices, and industry trends.
• Generate high-quality technical data and documentation, including product specifications, application guides, and troubleshooting manuals, to support sales and marketing efforts.

Laboratory & Safety Management:

• Oversee laboratory operations, ensuring efficient equipment maintenance, inventory management, and a safe working environment.
• Implement and maintain robust safety protocols, conduct regular risk assessments, and ensure compliance with all relevant regulations.