Duty Manager, Ground Operations

Join to apply for the Duty Manager, Ground Operations role at Scoot

Join to apply for the Duty Manager, Ground Operations role at Scoot

Summary
It's important for us to give passengers a smooth pre-flight experience We are responsible for ensuring 24/7 safe, secure, and efficient network-wide operations on the ground through adherence to various procedures and regulations as well as training. As a Duty Manager in Ground Operations, you'll be at the heart of ensuring seamless airport operations. From managing ground handling agents to resolving operational challenges, you'll play a pivotal role in delivering exceptional service to our passengers while ensuring safety and efficiency. If you thrive in a dynamic environment and love solving problems on the go, this role is for you

Summary
It's important for us to give passengers a smooth pre-flight experience We are responsible for ensuring 24/7 safe, secure, and efficient network-wide operations on the ground through adherence to various procedures and regulations as well as training. As a Duty Manager in Ground Operations, you'll be at the heart of ensuring seamless airport operations. From managing ground handling agents to resolving operational challenges, you'll play a pivotal role in delivering exceptional service to our passengers while ensuring safety and efficiency. If you thrive in a dynamic environment and love solving problems on the go, this role is for you
Job Description
Main Responsibilities:
Operations Support

• Responsible for day-to-day operational issues and ensure that aircraft dispatches on time.
• Ensure Scoot's service providers e.g. ground handlers / airport stakeholders deliver targeted performance outcomes in all operational areas without compromising on safety and security.
• Ensure efficient ground operations e.g. check-in/boarding/ transfer and baggage handling.
• Ensure Scoot's service providers e.g. ground handlers / airport stakeholders comply with the standards and procedures including the consistent delivery of Scoot's products and services by conducting regular audits.
• Provide feedback to internal department(s) on any lapse or gap of standards and procedures.
• Handle delays and flight disruptions to ensure passengers are least inconvenienced, minimize complaints and increase number of compliments.
• Liaise and maintain effective communication with all internal / external departments during operational situations to deliver the best outcome for aircraft utilization and passenger management.
• Analyse delay encountered on shift to determine the root cause and prevent recurrence.
  

Operational Administration

• Conduct operational investigation (Document Irregularities, NTL Handling, Baggage Mishandling, Customer Complains etc.) not limited to other related matters during shifts to determine root cause and preventive measures.
• Follow up on assigned tasks and provide prompt updates in a timely manner according to the specified timeline e.g. tracking, monitoring and updating document irregularities, baggage mishandlings, crew voyage reports, tech crew reports, staff travel matters, customer complains – Sales force etc.
  

Project Engagement

• Management of projects and ensure goals are achieved in a timely and effective manner.
• Plan and implement the digitalisation journey / technology for passengers to pursue new norms of travel e.g. contactless travel
• Provide timely updates to the team where required.
  

Other Duties

• Perform any other duties as requested and assigned by Head Office, Section Manager, Manager, Senior Manager.
  

Requirement

• Willing to work 12 hour rotating shifts, rotating days off, weekends and public holidays.
• Diploma / Degree holder, preferably in aviation or travel related management.
• Candidate with 1-3 years of work experience preferred.
• Candidate with prior work experience in and operational setting preferred.
• Singaporeans/SPR only
  

Desirable Traits

• Multi-tasking, ability to perform well under stress and high-pressure situations.
• Highly visible and comfortable to be the front face of the airline during flight disruptions.
• Resourceful, tactful and has good communication skill in managing customers and situation on the front-line
• Self-motivated and driven with problem solving mind-set.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Airlines and Aviation

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