Technical Support Engineer

3 weeks ago

Singapur, Singapore PLAUD ai Full time
ABOUT PLAUD AI

PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time. Designed for precision and flexibility, whether in meetings or on the go, our products empower you to focus on creative, high-value work while AI handles the details.

We are a growing global team of hardware and software experts seeking advanced AI innovations that integrate with real-life user scenarios. Our newly established headquarters in San Francisco will collaborate with our teams in Shenzhen, Beijing, and Tokyo to extend AI benefits to users globally.

Visit to learn more.

WHY JOIN US

  • Join a skyrocketing team where your impact drives success and your career reaches new heights, along with what we have achieved, as shared below.

  • Global Leadership : Positioned uniquely to lead the future of work by leveraging innovative AI-driven devices and solutions.

  • Founded in December 2021 : Bootstrapped, profitable, and experiencing explosive growth.

  • 10x Revenue Growth : Achieved 10x revenue growth for two consecutive years, reaching a $100 million run rate, with expectations for even greater expansion in 2025.

  • Proven Product-Market Fit : Over 400,000 devices shipped globally since November 2023, with users engaging for an average of 30 hours per month to enhance productivity.

  • New Initiatives : Expanding from consumer-focused products to industry-specific solutions and enterprise-level services.

  • Loved by Professionals : Our products are trusted by professionals in sectors such as healthcare and sales, where conversations drive success.

ABOUT THE ROLE

We're looking for a Senior Technical Support Engineer who can handle escalated hardware/software issues, conduct QA reviews, and guide the Tier 1 outsourced team on technical problem-solving. Candidates with previous team mentoring or leadership experience are preferred.

WHAT YOU WILL DO

  • Troubleshoot escalated issues including hardware faults, account errors, and AI feature malfunctions

  • Liaise with product and R&D teams for issue resolution and feedback

  • Participate in technical QA audits and identify improvement opportunities

  • Guide outsourced Tier 1 technical team (Philippines) on standard tech cases

  • Support FAQ, knowledge base, and tool updates for self-help

WHAT YOU WILL BRING

  • 1-5 years in technical/customer support in SaaS or hardware-related industries

  • Ability to independently diagnose product-related issues

  • CRM and ticketing system experience (Zendesk preferred)

  • Prior mentoring or team support experience preferred

  • Bonus : Fluency in Chinese

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