Technical Support Engineer

4 days ago

Singapur, Singapore Paradigm Full time

Join to apply for the Technical Support Engineer role at Paradigm

Paradex isn’t just another decentralized exchange—it’s a Super App. We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including any spot and derivative assets. Trade, earn, borrow, lend, and grow your on-chain identity—all in one place. Backed by top-tier investors and incubated by Paradigm, we are scaling rapidly. Come help us grow

Quick Facts
  • $180 Million Average Daily Volume
  • $80 Million Total Value Locked
  • Paradex is committed to building transparently in public key platform stats
Your mission

You\'ll bridge the complex world of decentralized trading with our users\' needs. You\'ll deliver expert technical guidance, collaborate with our development team to resolve issues, and help shape our support infrastructure. This role offers continuous growth opportunities in both defi and customer experience.

What You’ll Do
  • User Interaction Support: Serve as the primary technical contact for users in public channels, handling a variety of questions on our trading platforms.
  • Tier 1 Support: Act as the first contact for customers who reach out via our ticketing system to triage and respond to issues reported by users escalating when needed.
  • Advanced Troubleshooting: Use tools like Postman, Datadog, and Grafana to debug user-reported issues or reproduce bugs to escalate to engineering.
  • Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.
  • Documentation: Contribute to internal and external documentation based on feedback from users, feature changes or updates, and knowledge acquired.
What You Bring
  • Client Communication: Exceptional communication skills with the ability to engage proactively with clients. 5+ years of experience in a client facing role
  • Technical Proficiencies: Experience with Datadog, Grafana, and other observability tools as well as notions of SQL and Python or other scripting languages
  • Independent Worker: Capacity to operate independently with minimal supervision and a readiness to take initiative.
  • On-call Availability: Willingness to be on-call, including occasional weekends.
  • GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development.
  • API Mastery: Proven experience with API integration and support along with tooling to help debug them such as Postman.
Nice to Have
  • Coding Knowledge: Ability to code in Python, Go, or another common programming language.
  • Crypto Knowledge: Experience in crypto trading, derivatives, working with trading platforms or Crypto Exchange APIs.
  • Automation and Scripting: Skills in writing scripts or building tooling on automation platforms.
  • Certifications: Any Datadog certification is a plus.
  • Competitive Pay: Top-tier compensation in the industry.
  • Generous PTO: Unlimited vacation.
  • Full Benefits: Comprehensive packages tailored by country.
  • Tech\' budget: 3,000 USD for your first-year setup.

Paradigm is an equal opportunity employer.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology

Referrals increase your chances of interviewing at Paradigm by 2x

Get notified about new Technical Support Engineer jobs in Singapore, Singapore .

#J-18808-Ljbffr

  • Technical Officer

    4 days ago

    Singapur, Singapore Institute of Technical Education Full time

    Overview Join to apply for the Technical Officer - School of Engineering (ITE College West) role at Institute of Technical Education . What the role is As a support staff, your role is to support policies and schemes in specific functional areas. What you will be working on You will be responsible for assisting the Lecturers in the conduct of practical...

  • Technical Support Engineer

    4 days ago

    Singapur, Singapore Ireckonu - Hotel Middleware & CDP+ Full time

    Overview Join to apply for the Technical Support Engineer role at Ireckonu - Hotel Middleware & CDP+ . Get AI-powered advice on this job and more exclusive features. Role Summary As a Technical Support Engineer at iReckonu, you will be the first line of defense in ensuring the smooth operation of our Azure Cloud infrastructure and integrated systems....

  • Technical Support Engineer

    4 days ago

    Singapur, Singapore Toku Full time

    Overview Technical Support Engineer at Toku . We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support...

  • TECHNICAL SALES SUPPORT ENGINEER

    4 days ago

    Singapur, Singapore PH HYDRAULICS & ENGINEERING PTE. LTD. Full time

    We are looking for a highly skilled and motivated Technical Sales Support Engineer to join our team in the Offshore & Hydraulics Industry . The successful candidate will provide technical expertise and support to the sales team, ensuring that our clients receive tailored solutions for their offshore and hydraulic needs. This role involves providing...

  • Technical Support Engineer

    4 days ago

    Singapur, Singapore Norges Bank Investment Management Full time

    Join to apply for the Technical Support Engineer role at Norges Bank Investment Management . We are seeking a service-minded Technical Support Engineer to join our Technology Department. As a Technical Support Engineer, you will work across the technical teams in NBIM. Ideally we look for someone who has technical expertise and business analysis skills to...

  • Technical Support Engineer

    2 days ago

    Singapur, Singapore Toku Pte Ltd Full time

    Overview We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support processes. The ideal candidate is a...

  • Technical Support Engineer

    4 days ago

    Singapur, Singapore Toku Pte Ltd Full time

    Overview We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support processes. The ideal candidate is a...

  • Technical Support Engineer

    4 days ago

    Singapur, Singapore Paradigm Full time

    Overview Technical Support Engineer role at Paradigm. Paradex isn’t just another decentralized exchange—it’s a Super App. We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including...

  • Technical Support Engineer

    4 days ago

    Singapur, Singapore Adyen Full time

    This is AdyenAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. This is AdyenAdyen provides payments, data, and financial products in a single solution for customers like...

  • Principal Technical Support Engineer

    4 days ago

    Singapur, Singapore Aspen Technology Full time

    4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses. In addition, your role will also involve engaging with our Sales teams in pre-sales...