Technical Support Engineer

Join to apply for the Technical Support Engineer role at Norges Bank Investment Management .

We are seeking a service-minded Technical Support Engineer to join our Technology Department. As a Technical Support Engineer, you will work across the technical teams in NBIM. Ideally we look for someone who has technical expertise and business analysis skills to drive service improvements and resolve technical challenges. This position offers an exciting opportunity for you to leverage your technical expertise and make a significant impact across our technology landscape.

You are a problem-solver, enjoy engaging with staff across the organisation and external vendors, possess excellent communication skills, work independently and proactively with a passion for continuously improving service delivery. You will be identifying and delivering opportunities for technology improvements while working on support incidents and cross-team projects delivered with the Workplace Technologies, Network Security Engineering and Cloud Services teams.

You will join the global Service Desk team in the Singapore office, and report to the Head of Service Desk in London.

What you will do

• Take proactive support with technical initiatives and be comfortable resolving challenging issues that require advanced troubleshooting
• Collaborate closely with Workplace Technologies and Network Security teams to implement and maintain robust technical solutions
• Conduct business analysis to identify process improvements and technology enhancements that align with organisational needs
• Provide technical guidance to Service Desk team members
• Maintain documentation for technical processes and solutions
• Oversee critical incident responses, including coordinating resources and communicating with stakeholders
• Take part in projects related to service improvements, technology deployments, and security enhancements
• Analyse support metrics and trends to identify opportunities for proactive solutions

Qualifications

• Over 5 years of experience in technical support or IT operations
• Strong technical knowledge of enterprise IT environments, including Microsoft 365, Windows OS, Microsoft Intune and networking
• Understanding of ITIL framework and IT service management principles
• Preferable knowledge of network security concepts and best practices
• Bachelor's degree in computer science, Information Technology, or equivalent practical experience
• Mac support knowledge is an advantage
• AWS fundamentals advantages
• Excellent communication skills in English

Who You Are

• Someone who can balance technical solutions with business needs
• Excellent communicator capable of translating complex technical concepts for non-technical stakeholders
• A problem-solver with the ability to anticipate issues before they impact operations
• A service-oriented professional with a commitment to continuous improvement
• Adaptable and calm under pressure during critical incidents
• Self-motivated with the ability to manage competing priorities

Work Schedule

Candidates will complete 8-hour daily shifts during core working hours, Monday through Friday between 7:30 AM SGT and 6:00 PM SGT. There may be occasional onsite shift patterns on rotation with the wider team to cover trading hours during weekdays. Candidates should be willing to work outside of core hours in a shift model and be on-call over weekends and holidays.

Our Values

We are driven by a culture of continuous learning. We take action while constantly seeking better ways to achieve our goals. Learning is embedded in everything we do. We embrace growth opportunities and strongly encourage lifelong learning. We emphasize digital proficiency, with a particular focus on AI. Our people are expected to be comfortable adopting and leveraging AI tools. We prioritize wellbeing and creating an environment where we have fun together.

Perks and Benefits

We offer competitive pay, an engaging work environment, and opportunities for personal growth and development. In addition, you can look forward to:

• Excellent health and dental benefits, including comprehensive insurance for you and your family, annual health assessments and counselling services, plus gym membership reimbursement.
• 25 vacation days per year, with one extra for the last week of the year, plus access to holiday facilities in Norway and Europe.
• Norwegian work-life balance supporting a fulfilling life outside the office.
• Supplemental Retirement Scheme with employer contributions up to 20% of base salary up to the Additional Wages cap.
• Parental leave: 16 weeks, gender-neutral, full base pay; mothers receive an additional 10 weeks of pregnancy-related leave.
• A mission-driven workplace focused on safeguarding and building financial wealth for future generations through responsible investment and active ownership.

How to apply

Interested? Please apply through the link in this ad to access the application form in our recruitment system. Include responses to the questions in your cover letter:

• Describe a technical problem where normal solutions didn’t work. What was the problem and the steps to fix it?
• Tell us about a time you improved something at work or helped prevent problems from happening again. What did you do and what was the result?

Questions about the role or team? Please contact Hiring Manager Akladious, Yohanna.

Employment with Norges Bank is conditional on approved security checks and verification of employment history and academic records.

Contacts

Yohanna Akladious, Head of Service Desk,

Kristin Miai Birkeland, Global Talent Acquisition Partner,

Location

1 Raffles Quay

Key information

• Employer: Norges Bank Investment Management
• Reference number:
• Percentage of full-time: 100%
• Permanent
• Application deadline: 25/09/2025

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