Business Operations Specialist, Corporate Travel

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Trip.Biz is the leading Travel Management Company (TMC) in Asia, specializing in enabling enterprise, organizations and travel partners around the region to make informed and cost-effective bookings for corporate travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction and administrative platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Trip.Biz is a subsidiary of Trip.com Group Limited.

• Collaborate closely with the Business Development team to identify and comprehend client needs and requirements.
• Develop and deliver tailored travel solution proposals to clients, effectively showcasing our products and services' distinctive features and benefits.
• Offer expert advice and guidance to Key Account clients, keeping them informed on best practices, industry trends, and emerging technologies in business travel.
• Contribute to the creation of sales materials, such as presentations, brochures, and case studies, to bolster the sales process.
• Actively participate in sales meetings, conferences, and industry events, representing the company and staying abreast of market trends and competitor offerings.
• Lead projects to drive business excellence and to enhance the productivity of commercial team
• Foster collaboration with internal teams, including Research and Development, Marketing, Customer Support, to enhance our products and services based on client feedback and evolving market trends.

• Bachelor's degree in business administration or any other related discipline.
• In-depth knowledge of the entire product development process, from ideation to launch.
• Proven experience in product management, showcasing a track record of successful product launches.
• Extensive background in conducting thorough market research, competitor analysis, and insightful customer interviews.
• Demonstrated excellence in project management and proficiency in the Scrum framework, with the ability to effectively prioritize and oversee multiple projects concurrently.
• Certification in Agile and Scrum methodologies (e.g., PMP, CSM, CSPPO), highlighting a commitment to industry best practices, is an advantage.
• Fluency in English & Mandarin is preferred due to business needs

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it\'s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish

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