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Sr Consultant

4 months ago

Singapur, Singapore Forrester Research, Inc. Full time

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:

The Senior Consultant scopes and delivers research-based strategy consulting projects based on our published technology, marketing, CX, and digital research.

The ideal candidate is someone with direct experience in working across digital transformation, technology modernization, and CX programs across the project lifecycle from inception to execution. Consulting experience across business technology strategy, enterprise architecture, CX and digital strategy, security and risk, and/or data and analytics is desirable.

We are looking for someone who has experience in helping define strategies, operating models, reference architectures, and transformation roadmaps supporting digital, IT, marketing, and customer experience initiatives across different industries and sectors. The successful candidate will leverage this experience to design, promote, and deliver consulting projects that leverage our research on defining future states, building business cases, conducting maturity assessments, and defining roadmaps.

Job Description:

Senior Consultants have three major responsibilities: 1) partner with our sales reps and business development directors to promote our research-based consulting capabilities with prospects and clients; 2) create high-quality research-based consulting deliverables, such as business cases, maturity assessments, strategic roadmaps, vendor selection recommendations, or performance metrics reviews; and 3) partner with other consultants and research analysts to develop repeatable consulting offerings based on our published methodologies. They must:

  • Achieve personal revenue targets on a quarterly basis by delivering research-based consulting projects, including conducting intake interviews, analyzing data using a published methodology to evaluate inputs, synthesizing conclusions, and developing recommendations.
  • Develop high-quality, well-structured, and user-friendly Microsoft PowerPoint, Word, and Excel client deliverables.
  • Present or co-present findings and recommendations to clients.
  • Partner with sales reps to identify prospects for consulting offerings based on analysis of clients and prospects who attend Forrester events and workshops, request analyst inquiries, or read research reports.
  • Establish and manage client expectations on timelines and deliverables, ensuring adherence to project commitments.
  • Identify opportunities for new research streams based on feedback from clients and trends in our engagements with clients.
  • Develop sample deliverables and associated marketing materials for repeatable consulting offerings based on our published research.

Job Requirements:

  • A strong academic record of achievement.
  • A minimum of six to 10 years of management consulting experience.
  • Experience with digital, CX, and IT modernization programs and delivery efforts across marketing, sales, and customer service functions of organizations.
  • Experience in designing and delivering digital transformation, CX transformation, and IT modernization programs, preferably in the areas that support an organization’s interactions with its customers (e.g., digital, digital experience, CX, customer service, customer analytics, marketing technology, etc.).
  • Demonstrated ability to achieve key performance metrics such as utilization rates or revenue targets.
  • The ability and desire to work on multiple strategy projects concurrently — balancing the needs of each to achieve superior client satisfaction.
  • Experience in preparing deliverables for clients, owning and delivering the finished product, and taking the outputs of workshops and creating client-facing deliverables for delivery to C-level business executives.
  • Strong communication, analytical, and client-facing skills.
  • Experience in working with subject-matter experts with deep content knowledge.
  • The ability to travel (approximately three to five days per month).

We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. 

 

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Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to .

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By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.