Senior End-User Support Engineer
4 days ago
Description
Sitting within the Information Technology Department, the Tech Support / Admin will be part of the team responsible for driving the transformation initiatives in end-user computing environment, covering service, performance, quality, and budget forecasting.You will play a key role as a Senior Tech Support Engineer to drive service, performance and quality management in the end-user environment necessary to support the organizations digital transformation.
What Youll Do
Service Desk Management: Manage a team handling desktop support, service desk functions, and VIP support Ensure high-performance service delivery, including improvement initiatives and post-incident reviews Develop a deep understanding of projects to optimize service delivery and meet customer expectations Analyze processes and implement strategies to improve service delivery Performance and Quality Management: Recommend and implement service delivery improvements Track and report on service delivery performance to management Collaborate with teams to set IT standards Stock and Inventory Management: Design and implement an inventory tracking system Manage supplier relationships and stock levels Purchase new equipment and negotiate favorable contracts Lead annual stocktaking and verification Budget, Procurement and Forecasting: Manage and execute IT procurement within budget Monitor spending and implement budget controls
What You Have
5-8 years of experience leading a team Excellent customer service skills Experience working with outside vendors Strong knowledge of how to handle issues, escalate problems, and follow IT best practices Proven ability to manage and lead people, both in person and remotely Positive attitude, adaptable to change, and able to motivate others towards company goals Independent worker with strong communication skills to thrive in a team environment
Why EPAM
By choosing EPAM, you're getting a job at Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us
Life at EPAM
EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work Certification in and is committed to providing our team with inspiring careers You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards and Silver in the SkillsFuture Employers Awards for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.
How We Hire
Apply and tell us about yourself Go through some standard interviews: General interview with a recruiter Technical interview with our technology experts Manager interview or Offer interview with a hiring manager Get ready to join the team-
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