End User Services Senior Specialist
2 weeks ago
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Be a part of something BIG
In this role, the focus is on understanding and optimizing the technologies managed by the Infrastructure & Operations team to enhance the end user experience within the modern workspace and mobility landscape.
Make an Impact by:
Understand the technologies that have been deployed in-house and managed by the Infrastructure & Operations organization, so as to optimize the end user experience for those technologies affecting modern workspace and mobility. Work closely with the Workspace SME and ServiceNow process SME to develop solutions, processes and procedures that will improve customer success. Maintain operational oversight of the End User Services team. To act as a champion for modern workplace and mobility practice, to enable the work from anywhere experience. Train, coach and mentor staff reporting to him/her and interact with our internal customers. To have joint management of the asset/inventory team. Be at the forefront to discover, source and adapt Modern Workspace technologies to be able to continually optimize of our End User Services. Function as an advocate for Modern workspace practices. To drive End User Services projects on a day-to-day basis, the role will take charge of the following: Facing the business to front End User engagements and new requirements. Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services Support ITSD Manager in developing and performance service management reporting Continually track hardware and software licensing inventory and consumption, including consolidating oversight into such matters. Be an advocate of End User Services and champion of ITIL practices This role works closely with teams within IT Workplace, Group IT and Singtel Group. It will also ensure that end users have access to appropriate information regarding overall service performance, planned service outages and changes to service profiles. This role will also act as a customer advocate to delivery teams, ensuring that customer needs and expectations are understood and properly translated to operational parameters. The person is expected to have a level of knowledge and experience to act as "trusted advisor" in recommending improvements to end user project and operational activities that will enhance service robustness and reliability.Skills for Success:
BSc degree in Computer Science, Information Technology or relevant field Proven work experience in IT Service Delivery, with at least 5 years' experience leading End User Support and Implementation. Subject matter expert for ITIL practices Solid technical background with an ability to translate and articulate complex technical scenarios simply to a non-technical audience. Customer service oriented with great problem-solving skills. Excellent written and verbal communications skills. Team management skillsMust Have:
Expert in Microsoft Windows Desktop Operating Systems and Microsoft Suite, including but not limited to
o Windows 10/11
o OneDrive/Sharepoint/Teams collaboration
o MS Office Suite o Windows AutoPilot or Windows As A Service
Experience in operating and delivering the Microsoft Suite as an internal service Minimally certified in ITIL Foundation v3 or v4 Experience in ServiceNow ITSM Experience in running End User transformation and integration projects in a large organization (> users) with clear examples.Must be able to articulate:
• Scope of Project/Transformation
• User base that was impacted
• Stakeholder management
• Remote and onsite Support Experience covering End User services
• Good to Have:
Rewards that Go Beyond:
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities
Your Career Growth Starts Here. Apply Now
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
-
End User Services Senior Specialist
2 months ago
Singapur, Singapore Singtel Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...
-
End User Services Senior Specialist
2 months ago
Singapur, Singapore NCS Group Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...
-
End User Services Senior Specialist
4 weeks ago
Singapur, Singapore Singtel Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...
-
Head of End User and Production Services
7 days ago
Singapur, Singapore Schroders Full timeJob Advertisement: Head of End User and Production Services (APAC) Location: Singapore We are seeking a highly skilled and experienced individual to join our team as the Head of End User and Production Services for the Asia Pacific (APAC) region. In this role, you will be responsible for overseeing IT management and business-facing IT production...
-
Senior Assistant Director, End User Services
1 month ago
Singapur, Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe SAD EUS (End User Services) will work closely with the Head of EUS to manage and support the organization's IT EUS operations. Together with the Head of EUS, SAD EUS will lead and manage key IT EUS initiatives, projects, and teams and ensure that IT EUS services are delivered effectively and efficiently. The SAD EUS will also work closely with other...
-
Senior Assistant Director, End User Services
4 weeks ago
Singapur, Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe SAD EUS (End User Services) will work closely with the Head of EUS to manage and support the organization's IT EUS operations. Together with the Head of EUS, SAD EUS will lead and manage key IT EUS initiatives, projects, and teams and ensure that IT EUS services are delivered effectively and efficiently. The SAD EUS will also work closely with other...
-
Senior End-User Support Engineer
4 days ago
Singapur, Singapore Epam Full timeDescription Sitting within the Information Technology Department, the Tech Support / Admin will be part of the team responsible for driving the transformation initiatives in end-user computing environment, covering service, performance, quality, and budget forecasting. You will play a key role as a Senior Tech Support Engineer to drive service,...
-
Senior Executive, End User Services
3 weeks ago
Singapur, Singapore Nanyang Technological University Full timeThis role will be responsible for ensuring smooth operation and support for end-user computing devices and audiovisual (AV) systems across the organization. This individual will play a supporting role in IT and audiovisual (AV) projects, ensuring successful implementation, and delivering high-quality solutions to meet the needs of our clients. The ideal...
-
Information Technology
1 month ago
Singapur, Singapore Singapore Airlines Full timeJob DescriptionThe successful candidate will join SIA Group's IT Infrastructure team. Key Responsibilities• Maintain and manage Microsoft services, including Active Directory, Azure AD, Intune, and O365. Ensure these services operate optimally and securely, with cyber security best practices.• Work closely with internal stakeholders and external vendors...
-
Information Technology
4 weeks ago
Singapur, Singapore Singapore Airlines Full timeJob DescriptionThe successful candidate will join SIA Group's IT Infrastructure team. Key Responsibilities• Maintain and manage Microsoft services, including Active Directory, Azure AD, Intune, and O365. Ensure these services operate optimally and securely, with cyber security best practices.• Work closely with internal stakeholders and external vendors...
-
Vice President, APAC End User Services Lead
1 month ago
Singapur, Singapore THE BANK OF NEW YORK MELLON CORPORATION Full timeBring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - % of the world’s top banks...
-
Information Technology
3 weeks ago
Singapur, Singapore Singapore Airlines Limited Full timeJob DescriptionYou will be a member of the team responsible for managing IT Infrastructure and delivering End User Computing (EUC) services to all SIA Group employees.ResponsibilitiesOversee IT Infrastructure used for delivering End User Computing (EUC) services, which includes authentication and authorisation services, single sign-on, remote access, desktop...
-
Information Technology
2 months ago
Singapur, Singapore Singapore Airlines Full timeJob DescriptionYou will be a member of the team responsible for managing IT Infrastructure and delivering End User Computing (EUC) services to all SIA Group employees. Key Responsibilities Oversee IT Infrastructure used for delivering End User Computing (EUC) services, which includes authentication and authorisation services, single sign-on, remote access,...
-
Information Technology
4 weeks ago
Singapur, Singapore Singapore Airlines Full timeJob DescriptionYou will be a member of the team responsible for managing IT Infrastructure and delivering End User Computing (EUC) services to all SIA Group employees. Key Responsibilities Oversee IT Infrastructure used for delivering End User Computing (EUC) services, which includes authentication and authorisation services, single sign-on, remote access,...
-
Senior Library Executive, User Services
1 month ago
Singapur, Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Office of Information, Knowledge and Library Services provides seamless access to information, knowledge and library services to support the learning, teaching and research needs of the NTU community. The User Services & Spaces (USS) team's role is to maintain smooth operations of all libraries on campus and to drive transformation projects in its space...
-
Senior Library Executive, User Services
4 weeks ago
Singapur, Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Office of Information, Knowledge and Library Services provides seamless access to information, knowledge and library services to support the learning, teaching and research needs of the NTU community. The User Services & Spaces (USS) team's role is to maintain smooth operations of all libraries on campus and to drive transformation projects in its space...
-
Senior VP, Lead Business Unit Specialist
2 weeks ago
Singapur, Singapore United Overseas Bank Full timeSenior VP, Lead Business Unit Specialist (Single Customer View & Leads Management), Group Retail Posting Date: 23-May-2023 Location: Raffles Place, Singapore, SG Company: United Overseas Bank Limited About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries...
-
Singapur, Singapore JP10 Japan-VMware KK Full timeDescription The End-User Computing Division empowers employees to do their best work from anywhere, through smart, seamless, and secure experiences. As digital workspaces continue to evolve, we are designing and engineering VMware Anywhere Workspace, a holistic platform built on our industry-leading solutions for virtual apps, desktops, unified...
-
Singapur, Singapore JP10 Japan-VMware KK Full timeDescription The End-User Computing Division empowers employees to do their best work from anywhere, through smart, seamless, and secure experiences. As digital workspaces continue to evolve, we are designing and engineering VMware Anywhere Workspace, a holistic platform built on our industry-leading solutions for virtual apps, desktops, unified...
-
Senior Library Executive, User Services
4 weeks ago
Singapur, Singapore Nanyang Technological University Full timeThe Office of Information, Knowledge and Library Services provides seamless access to information, knowledge and library services to support the learning, teaching and research needs of the NTU community. The User Services & Spaces (USS) team’s role is to maintain smooth operations of all libraries on campus and to drive transformation projects in its...
