Senior Executive, End User Services
3 weeks ago
This role will be responsible for ensuring smooth operation and support for end-user computing devices and audiovisual (AV) systems across the organization. This individual will play a supporting role in IT and audiovisual (AV) projects, ensuring successful implementation, and delivering high-quality solutions to meet the needs of our clients. The ideal candidate will possess reasonable technical expertise, good communication skills, and a customer-centric approach to problem-solving.
Key Responsibilities
Provide technical assistance and troubleshooting support to end users for hardware, software, and network-related issues.
Respond promptly to user inquiries and service requests via ticketing system, email, or phone, ensuring timely resolution and user satisfaction.
Install, configure, and maintain end-user computing devices, including desktops, laptops, tablets, and mobile devices.
Collaborate with other IT teams to escalate and resolve complex technical issues.
Set up, operate, and troubleshoot AV equipment and systems, including sound systems, projectors, screens, lighting, and microphones, to ensure optimal performance throughout the event.
Conduct pre-event checks and testing of AV equipment to identify and resolve any technical issues or concerns in advance.
Provide technical assistance and support to presenters, performers, and organizers regarding AV equipment usage and operation as needed.
Manage IT and AV projects from initiation to closure, including planning, scheduling, budgeting, resource allocation, and risk management.
Requirements
Degree in information technology, Computer Science, or related field preferred.
Minimum 2 years of experience in both IT and AV support, with a focus on end-user computing and Microsoft Domain controller administration.
Proficiency in troubleshooting hardware, software, and network issues in a Windows and/or macOS environment.
Basic understanding with industry practices such as ITIL or PMP is a plus, experience with best principles and IT service management (ITSM) frameworks desirable.
Service oriented, strong user management and communication skills.
Hiring Institution: LKC-
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