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Project/Service Manager
3 months ago
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13, has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We’re searching for a Project Manager to be part of our diverse team of talents here at NCS
If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you
Overview
The Project/Service manager is a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. The service manager is required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. He/she shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.
What we seek to accomplish together:
Ensure all assigned projects are initiated and executed with proper handover/takeover Ensure all necessary project purchases are planned and executed Ensure all project billing and invoices are issued timely Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly reports Track and manage all maintenance contracts and provide quality support to clients Provide regular project progress updates to project stakeholders, customers and internal management team Manage the scope definition and change control mechanism when dealing with scope creep Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with NCS management team] Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA) Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients Ensure respective vendors support and NCS operations team is ready to support new contracts Provide concise and professional communications with customers on issues encountered Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs Adhere to best practices, techniques and standards throughout entire project durationA little bit about you:
Bachelor’s degree in Business Administration, Project Management, Engineering, or a related field. Proven experience in project management, particularly within a service management or maintenance role. Strong understanding of contractual obligations and experience in preparing maintenance agreements. Excellent communication and interpersonal skills to interact effectively with stakeholders, clients, and team members. Ability to manage multiple projects and contracts simultaneously while maintaining attention to detail. Proficiency in project management software and tools. Strong problem-solving skills and the ability to handle escalations professionally. Financial acumen to manage budgets, forecasts, and improve project margins.We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity —and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future .
Together, we make the extraordinary happen .
Learn more about us at ncs.co and visit our LinkedIn career site.
We handle all profiles with the highest level of confidentiality.
