SMB Customer Success Manager Singapore

2 months ago

Singapur, Singapore Similarweb Full time
crucial at Similarweb?

The Customer Success Manager is a key player on the SMB Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years.

So, what will you be doing all day?

Being the primary point of contact for all users on the account, responsible for identifying the client’s pain points and defining client success Responsible for onboarding, training, boosting engagement, and evangelising Similarweb's product offeringsAct as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.Manage and expand long-term customer relationships, and ensure account longevity and renewalsIdentify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.Support in uncovering and identifying upsell opportunities during the customer’s lifecycle.Develop strong subject matter expertise across all Similarweb solutions

This is the perfect job for someone who:

Solid understanding and experience in digital marketing 3+ years experience in a client facing customer success role, preferably in a SaaS company with planning and execution capabilities3+ years experience in an analytical/consultative role in digital marketing (SEO, PPC, media planning).Solid relationship-building skills – the ability to quickly build rapport and establish trust with customers in the Greater China Region as well as internal stakeholders Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems.Strong presentation and storytelling skills when it comes to analysing data to share meaningful insights.Team player who can collaborate effectively with colleagues and business partners with a strong customer focus.Self-motivated, proactive, ownership mindset and results-oriented.

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

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