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Technical Support Engineer

3 months ago

Singapur, Singapore Navarino Full time

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for enthusiastic and creative technical support engineer to be part of our growing team. You will be a member of our After Sales Support team that provides five-star customer service and promotes this idea throughout the organization. The goal is to increase customer satisfaction, loyalty, retention and meet their expectations. Your main focus area will be to provide technical service-related after sales support to the customers for all our products and services, mainly in network and system related issues. You will also be responsible for monitoring the smooth operation of our products.

Requirements

  • Four-year degree in Computer Engineering, Telecommunications or equivalent
  • Red Hat Certified System Administrator (RHCSA) or similar certificate (LFCS)
  • Experience as a Linux System Engineer
  • Solid knowledge of OSI Layer, TCP/IP networking, and firewall
  • Fluent in English
  • Fulfilled military obligations

Great to have

  • At least one-year working experience at customer support
  • Experience with VOIP and asterisk
  • Shell scripting bash and/or python
  • Experience with relational databases (PostgreSQL)
  • Experience in Virtualization and Cluster technologies
  • Experience in monitoring systems (Zabbix)

Benefits

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer other benefits such as:

  • An attractive financial package
  • A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
  • Excellent working conditions with a good work-life balance
  • Personal development and training opportunities to build your professional growth, skills, and knowledge
  • A working environment certified as a “Great Place to Work” for two consecutive years (2022 and 2023)