Remittance Processing Checker

1 month ago

Singapur, Singapore OCBC Bank Full time
Remittance Processing Checker-(240000MD)

Description

Verify and authorise remittances (Internal Fund Transfer, SWIFT Telegraphic Transfer RENTAS , Demand Draft and Cashier’s order). Manage and review exceptions for signature verification and payment processing. Liaise with customers/branches/business units on any payment discrepancies until resolved. Maintain the highest standards of compliance and to meet Service Level of Agreement (SLA) timely. Ensure immediate action/resolution in managing both internal and external customers’ queries, feedback, and complaints. Monitor system availability & escalate promptly to management when required and manage the situations/issues such that payment service timelines are not impacted. Responsible in preparing and ensuring the accuracy and timeliness of management reporting. Initiate and implement high impact quality projects leading to operational efficiency and higher productivity. Serve as a liaison with internal and external auditors. Participate in DR Live Test, UAT/Projects, meetings as and when required.

Qualifications

At least 3-5 years of working experience in the related field is required for this position.  A self-motivated & pro-active person in managing operational efficiency and promote process improvements. A passionate person with customer-oriented mind-set and firm believer of Quality discipline.  Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers. Resourceful and able to multi-task independently with confidence in time critical environment. Strong in analytical & problem-solving skills for making informed decisions and identifying potential risks and opportunities for improvement. Proficient in Microsoft Windows applications – Word, Excel & Power-point

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