Data Centre Customer Success Manager
1 month ago
Passionate about making a real impact? Join our team at Nxera to unfold the new era Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams”
Make an Impact by
Serve as the primary point of contact for key account customer. Conduct Logical Security Reviews (privilege accounts, logs, changes). Maintain customer database (authorized personnel, escalation list). Coordination with customer for maintenance activities. Coordination with customer for all audits. Final review and closure of all Incidents. On-site support during major maintenance. Ensure all customer SLA requirements are met and maintained. Handle customer SLA meetings, including review of SLA, consumption, PUE, Incidents, audits, improvement plans, etc. Ensure data centre facility operations met customer’s SLA (Service Level Agreement) Ensure maintain good relationship with VVIP and potential customers Ensure to take ownership of the critical issues and follow-up until it’s closure to meet the customer expectationSkills for Success
Diploma / Degree in Engineering or equivalent. 2-3 Years experience in Data Centre industry in the Operational and/or Service Delivery field. Service management experience preferred. Experience in customer service environment. Have a passion for customer service and possess excellent customer handling skills. Good at planning and organization. Independent and capable of decision making and problem solving. Highly motivated and able to work independently under pressure. Good communication and written skills. Good in report writing and presentation skill. Team player who is also able to perform independently Able to multi-task and work under pressure Well organized and able to reschedule priorities as circumstances change Analytical with good problem solving skills Positive attitude and ProactiveRewards that Go Beyond
Flexible work arrangements Full suite of health and wellness benefits Ongoing training and development programs Internal mobility opportunitiesYour Career Growth Starts Here. Apply Now
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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