Enterprise Application Support

Found in: Talent SG C2 - 2 weeks ago


Singapur, Singapore Nityo Infotech Full time
Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space Adopt standard Incident Management workflow and processes, timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users’ requirements Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolvedPage 2 of 3 Participate in annual DR/BCM activities or infrastructure related upgrade Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution  Troubleshoot the 2nd level technical support issues by identifying the root cause and work closely with users and various IT teams Be the important bridge between users and development team and provide regular updates to all relevant parties Articulate and escalate the support issues with detailed investigation / findings to development team if it requires any code change Manage and follow up the problems (those issues escalated to development team) and make sure the problems eventually are resolved and rolled out to production Be main gate keeper of the production environment by being proactive to check in advance what are the things being rolled out to production environment Be proactive to identify any potential risk in production environment and flag that to development team or users Participate in testing to make sure good quality defect fix are rolled out Identify areas of improvement to drive down the support volumeKey Requirements Degree in computer science/engineering or related disciplines 2-5 years of hands on application support experience in bank, preferably supporting Robotics Process Automation applications such as Blue Prism, Automation Anywhere or UiPath Good understanding of Microsoft windows platform Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, Oracle, Microsoft IIS, MS SQL Server, Sybase, Java, Control-M and Scripting Working knowledge of computer hardware and operating systems Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills Strong analytical and good problem solving skills Ability to work in a fast-paced and team-oriented environment

Experience Required

2 - 5 Years

Industry Type

IT

Employment Type

Contract

Location

Singapore


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