Housekeeping Coordinator

4 weeks ago


Singapur, Singapore FAIRMONT Full time
Job Description

  • Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departments
  • Answer all telephone calls within 3 rings and do all necessary follow up, with usage of correct telephone verbiage as set by the Hotel
  • Record all telephone calls and its details in the housekeeping coordinator’s log book or input into Royal Service to ensure proper follow up
  • Use guest names during the process of conversation with guest
  • Be familiar with the computer systems such as OPERA and Swiss/Royal Service.
  • Keep proper records of guest loan items (eg. Extra chairs, foam pillows), and update traces in OPERA to track items movement and usage
  • Communicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely manner
  • Supervise and ensure that house and room attendants are carrying out all guest requests in a timely manner
  • Monitor room statuses to ensure clean rooms are available for arrival guests
  • Be responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones.
  • Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately.
  • Assist in preparing keys, mobiles or papers to colleagues if need arise.
  • Answers all lost & found queries in a timely manner and follow up accordingly
  • Record all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item
  • Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensation
  • Ensure the security and maintenance of the lost & found room by not allowing unauthorized entries, with regular clean up and disposal of items after its validity periods
  • Ensure that safe working practices are followed including emergency procedures
  • Participate in departmental leadership activities as a member of the team
  • Maintain levels of confidentiality and discretion for guests
  • Carry out any other duties as and when assigned by the Management of the Hotel and department

Qualifications

  • Minimum GCE ‘O’ Level Education
  • Able to read, write, and communicate in English, other language is an added advantage
  • Computer skills including Microsoft Office will be an advantage
  • Use/knowledge of PMS e.g. OPERA
  • Technical skills for Housekeeping including use of the iPhone for Housekeeping
  • Supervisory and leadership skills – collaborative, enabling, and entrepreneurial
  • Interpersonal skills well developed with guests, employees, management
  • Able to solve problem/make decision independently within scope
  • Attention to detail guest requests and preferences
  • Able to work independently, reliable, self-directed


Additional Information

Job Highlights

  • Birthday Leave
  • Discounted Room Rates across ACCOR Properties
  • Duty Meals


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