Current jobs related to Service Supervisor - Singapur - Rotork

  • Lounge Services Supervisor

    1 month ago

    Singapur, Singapore Qatar Duty Free Full time

    Lounge Services Duty SupervisorWe are seeking a highly skilled and experienced Lounge Services Duty Supervisor to join our team in Singapore.The successful candidate will be responsible for ensuring the smooth operation of our lounge services, including managing staff, coordinating with airport ground services, and providing exceptional customer...

  • Food Service Supervisor

    4 weeks ago

    Singapur, Singapore SHENG SHI CONSULTANCY PTE. LTD. Full time

    Job Title: Food Service SupervisorSHENG SHI CONSULTANCY PTE. LTD. is seeking a highly motivated and experienced Food Service Supervisor to join our team.Key Responsibilities:Provide exceptional customer service to ensure customer satisfaction.Supervise and coordinate the activities of food court servers and waitresses.Process customer orders and generate...

  • Customer Service Supervisor

    1 month ago

    Singapur, Singapore Singapore Airlines Full time

    Job Description**Role Overview**We are seeking a highly skilled Customer Service Supervisor to join our Customer Contact Services Department (CCSD) at Singapore Airlines. As a key member of our team, you will be responsible for working closely with our service partners to support the day-to-day operations of our contact centre sites globally.**Key...

  • Guest Services Supervisor

    2 months ago

    Singapur, Singapore Accor Full time

    Job Title:Guest Services Supervisor at AccorJoin Accor, a leader in the hospitality industry, as a Guest Services Supervisor. In this pivotal role, you will be instrumental in delivering outstanding service to our guests and ensuring the efficient operation of the bell desk.Key Responsibilities:Oversee and manage the activities of the bell staffWelcome...

  • Food Service Supervisor

    2 months ago

    Singapur, Singapore Commonwealth Concepts Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Supervisor to join our team at Commonwealth Concepts. As a Restaurant Supervisor, you will be responsible for overseeing the daily operations of our restaurants, ensuring that our high standards of quality, service, and cleanliness are consistently met.Key ResponsibilitiesManage and...

  • Customer Service Supervisor Role

    2 weeks ago

    Singapur, Singapore Singapore Airlines Full time

    About the RoleThe Customer Service Supervisor will be part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. CCSD oversees the management and delivery of voice, email, and chat interactions with Singapore Airlines customers and KrisFlyer members globally. This is done in close partnership with our valued...

  • Lounge Services Duty Supervisor

    3 weeks ago

    Singapur, Singapore Qatar Duty Free Full time

    Lounge Services Duty SupervisorWe are seeking a highly skilled and experienced Lounge Services Duty Supervisor to join our team in Singapore.The successful candidate will be responsible for assisting in the overall functioning of day-to-day operations and services of the lounge. This includes reporting any problems or potential issues that may lead to...

  • Supervisor, Butler Service Lead

    1 month ago

    Singapur, Singapore Marina Bay Sands Full time

    Job Title: Supervisor, Butler ServiceMarina Bay Sands is seeking a highly skilled and experienced Supervisor, Butler Service to join our team. As a key member of our Butler Services team, you will be responsible for delivering exceptional service to our VIP guests, ensuring their stay with us is nothing short of unforgettable.Key Responsibilities:Supervise...

  • Supervisor, Butler Service Lead

    2 months ago

    Singapur, Singapore Marina Bay Sands Full time

    Job Title: Supervisor, Butler ServiceMarina Bay Sands is seeking a highly skilled and experienced Supervisor, Butler Service to join our team. As a key member of our Butler Services team, you will be responsible for delivering exceptional service to our VIP guests, ensuring their stay with us is nothing short of unforgettable.Key Responsibilities:Supervise...

  • Food Service Supervisor

    2 months ago

    Singapur, Singapore Commonwealth Concepts Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Supervisor to join our team at Commonwealth Concepts. As a Restaurant Supervisor, you will be responsible for ensuring the smooth operation of our restaurants, providing exceptional customer service, and leading a team of servers and captains to achieve high standards of professionalism,...

  • Customer Service Supervisor

    3 months ago

    Singapur, Singapore Singapore Airlines Full time

    Job Description The successful candidate will be part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. CCSD oversees the management and delivery of voice, email and chat interactions with Singapore Airlines customers and KrisFlyer members globally. This is done in close partnership with our valued service...

  • Guest Services Supervisor

    4 weeks ago

    Singapur, Singapore Marina Bay Sands Full time

    Job SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Marina Bay Sands. As a key member of our Guest Services Operations, you will be responsible for ensuring seamless guest experiences and exceptional service delivery.Key ResponsibilitiesLead a team of Guest Services Dispatchers, Bell Captains, and front-line bellmen and...

  • Guest Services Supervisor

    1 month ago

    Singapur, Singapore Marina Bay Sands Full time

    Job SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Marina Bay Sands. As a key member of our Guest Services Operations, you will be responsible for ensuring seamless guest experiences and exceptional service delivery.Key ResponsibilitiesLead a team of Guest Services Dispatchers, Bell Captains, and front-line bellmen and...

  • Lounge Services Duty Supervisor

    2 weeks ago

    Singapur, Singapore Qatar Duty Free Full time

    Job Title: Lounge Services Duty SupervisorWe are seeking a highly skilled and experienced Lounge Services Duty Supervisor to join our team in Singapore. As a key member of our lounge operations team, you will be responsible for ensuring the smooth day-to-day operation of our lounge services.Key Responsibilities:• Liaise with airport ground services teams...

  • Supervisor

    4 weeks ago

    Singapur, Singapore EAST EMPLOYMENT PTE. LTD. Full time

    Job Title: SupervisorJob Summary:As a Supervisor at EAST EMPLOYMENT PTE. LTD., you will be responsible for overseeing daily operations, ensuring customer satisfaction, and leading a team of staff members. If you have relevant experience in the seafood industry and excellent customer service skills, we encourage you to apply for this role.Key...

  • Supervisor - Food and Beverage Service

    4 weeks ago

    Singapur, Singapore STARLIGHT MANPOWER SERVICES Full time

    Job SummaryAs a Supervisor with STARLIGHT MANPOWER SERVICES, you will be responsible for ensuring the exceptional service of all food and beverages to our customers. You will receive comprehensive training and perform daily operation duties with precision and attention to detail. Your key responsibilities will include maintaining safety and food quality...

  • Supervisor

    4 weeks ago

    Singapur, Singapore 57 EMPLOYMENT AGENCY PTE. LTD. Full time

    Job Title: SupervisorWe are seeking a highly skilled and experienced Supervisor to join our team at 57 Employment Agency PTE. LTD.Key Responsibilities:Set daily/weekly/monthly objectives and communicate them to employeesOrganize workflow by assigning responsibilities and preparing schedulesOversee and coach employeesIdentify issues in efficiency and suggest...

  • Assistant Supervisor

    4 weeks ago

    Singapur, Singapore STARLIGHT MANPOWER SERVICES Full time

    Job SummaryThe Assistant Supervisor plays a crucial role in ensuring the smooth operation of our team. As a key member of the management team, you will be responsible for assisting the supervisor in managing daily tasks, overseeing staff, and ensuring they follow company guidelines and meet performance expectations.Key Responsibilities• Assist the...

  • Guest Services Supervisor

    5 months ago

    Singapur, Singapore Marina Bay Sands Full time

    Summary of Job Responsibilities As a Guest Services Supervisor, you will be responsible for the overall Guest Services Operations during your shift. This comprises of storage rooms, manpower deployment and break board management. Lead a team of Guest Services Dispatchers, Bell Captains and front-line bellmen and doorman in achieving service excellence...

  • Cashier Supervisor

    2 weeks ago

    Singapur, Singapore LOTTE Travel Retail Singapore Full time

    Job Title: Cashier Supervisor Job Summary: We are seeking a highly skilled and experienced Cashier Supervisor to join our team at LOTTE Travel Retail Singapore. As a Cashier Supervisor, you will be responsible for ensuring the accuracy of daily monies collection, bank deposits, and cash & cashless transaction records. You will also provide training and...

Service Supervisor

3 months ago

Singapur, Singapore Rotork Full time
Job Description

Position Summary

Reporting to the Service Manager, the position of Service Supervisor is part of a team responsible for delivering a first-class field service response to our customers through the management and development of the Field Service Personnel.

Primary Responsibilities

  1. Own the service processes and make recommendations where necessary
  2. Assist the Service Manager with creating accurate business forecasts.
  3. Ensure new service requests are acknowledged within 24 hours
  4. Ensure that health and safety policies and procedures are adhered to and a culture of safe working is followed. This includes conducting safety audits on Field Service Personnel and ensuring any actions resulting from the audit are closed.
  5. Plan, co-ordinate and supervise onsite works ensuring all scopes of work are completed in a safe and efficient manner.
  6. Receive service requests by phone and email from customers and give advice and recommendations where appropriate.
  7. Provide technical advice to customers.
  8. Co-ordinate the completion of engineering site survey’s utilising appropriately trained Field Service Personnel.
  9. Oversee the Field Service Personnel workload and source additional resources as required.
  10. Co-ordinate the successful completion of all onsite works resulting from a service bulletin.
  11. Ensure Field Service Personnel reports including supporting documentation are received in a timely manner, review and advise invoice instructions to the team administrator for processing.
  12. Arrange and carry out customer visits to ensure customer satisfactions and develop new service business in line with corporate direction.
  13. Attend site progress meetings when required.
  14. Arrange the hire/sub-contracting of required equipment and services to ensure completion of onsite works.

Secondary Responsibilities

  1. Conduct performance conversations of direct reports.
  2. Identify training needs and manage the development of the Field Service Personnel.
  3. Review and approve Field Service Personnel timesheets
  4. Review and approve Field Service Personnel expenses
  5. Manage and approve Field Service Personnel holidays
  6. Manage the calibration process of service tooling.
  7. Manage Spares stock and Field Service Personnel tooling.
  8. Undertake and/or Complete training courses on new products or working methods.
  9. Participate in the recruitment and disciplinary issues within your team.
  10. Flexible attitude to working extended hours when needed
  11. Willingness to progress and develop

Qualifications

Functional/Technical Competencies

  1. Technical qualification in Mechanical or Mechanical/Electrical Engineering
  2. Experience that is relevant and from a commercial background
  3. Knowledge of or capability to learn about valves, actuators and digital control systems.
  4. IT proficient – service software and Microsoft Office.
  5. Excellent interpersonal skills and communication – both written and oral
  6. Conscientious and self-motivated with the ability to work to deadlines with minimum supervision
  7. Organised/structured approach to enable a coordinated response to achieve all aspects of work demands


Additional Information

The Successful Candidate Will Be Someone Who Is focused on delivering results and meeting customer expectations.

  • Leading and Supervising – leads, manages and develops the Service Department to deliver results. Demonstrates an ability to work effectively as part of a multi-disciplined management team.
  • Principles and Values – creates a positive working culture leading by example, motivating the team to work effectively; exhibiting and articulating management values and the company’s goals.
  • Deciding and Initiating Action – takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
  • Planning and Organising – sets clearly defined objectives; plans activities and projects well in advance and monitors performance against deadlines and milestones. Identifies and organises resources needed to accomplish tasks.
  • Persuading and Influencing – demonstrates skills in negotiation, coalition building and handles objections with confidence and empathy.
  • Presenting and Communicating - ability to convey ideas and information (verbally and in writing) simply and convincingly.
  • Writing and Reporting - writes convincingly and clearly. Writes in a well-structured and logical way.
  • Expertise and Technology – applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise through continual professional development.
  • Analysing – analyses data and all other sources of information, probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis.
  • Delivering – focuses on customer needs and satisfaction. Monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
  • Relating and Networking – easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective network of contacts.