Customer Service Supervisor Role

2 weeks ago


Singapur, Singapore Singapore Airlines Full time

About the Role

The Customer Service Supervisor will be part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. CCSD oversees the management and delivery of voice, email, and chat interactions with Singapore Airlines customers and KrisFlyer members globally. This is done in close partnership with our valued service partners, with 24/7 customer service representatives across the world.

Key Responsibilities

  • Collaborate with fellow Supervisors to provide approvals for escalated cases from our service partners.
  • Coach and provide appointed service partners with technical guidance and advice on handling policies and processes to ensure floor proficiency and delivery of key operational metrics.
  • Work with appointed service partners to review case investigations and ensure appropriate resolution of customer cases.
  • Support process improvement initiatives and projects, as required.

Requirements

  • Diploma in any discipline.
  • Customer-centric and service-oriented.
  • Strong leadership skills and team player.
  • Proficiency in SIA customer service systems (Altea, MARMS), policies, and processes is a strong advantage.
  • Ability to adapt quickly and operate in a fast-paced environment.
  • Willingness to undertake overseas travel on a routine basis.
  • Willingness to work shifts, with weekend shifts on selected weekends.


  • Singapur, Singapore Singapore Airlines Full time

    Job Description**Role Overview**We are seeking a highly skilled Customer Service Supervisor to join our Customer Contact Services Department (CCSD) at Singapore Airlines. As a key member of our team, you will be responsible for working closely with our service partners to support the day-to-day operations of our contact centre sites globally.**Key...


  • Singapur, Singapore Singapore Airlines Full time

    Job Description The successful candidate will be part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. CCSD oversees the management and delivery of voice, email and chat interactions with Singapore Airlines customers and KrisFlyer members globally. This is done in close partnership with our valued service...


  • Singapur, Singapore TE Connectivity Full time

    Job OverviewThe Aerospace, Defence and Marine Business unit at TE Connectivity is seeking a Customer Success Supervisor to lead our Customer Success team in Southeast Asia, Australia, and New Zealand.Key ResponsibilitiesManage a team of Customer Success specialists, focusing on performance management, coaching, and career development.Monitor and evaluate...


  • Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. This role is responsible for providing exceptional service to our members and guests, handling various tasks, and ensuring a smooth operation of our facilities.Key Responsibilities:Respond to...


  • Singapur, Singapore EVO GLOBAL SERVICES PTE. LTD. Full time

    Job Title: Customer Service OfficerWe are seeking a motivated and enthusiastic Customer Service Officer to support our Customer Services Business Unit and the organization in achieving our vision, mission, and core values.Key Responsibilities:Perform cleaning duties according to established standards and protocols, including sweeping, mopping, vacuuming, and...


  • Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and guests, ensuring their needs are met and exceeded.Key Responsibilities:Handle telephone...


  • Singapur, Singapore Singapore Airlines Full time

    Job Title: Customer Service SupervisorAbout the Role:The Customer Service Supervisor will be part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. CCSD oversees the management and delivery of voice, email, and chat interactions with Singapore Airlines customers and KrisFlyer members globally. This is done in...


  • Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer at National Service Resort & Country Club.Key Responsibilities:Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.Manage membership applications,...


  • Singapur, Singapore Qatar Duty Free Full time

    Lounge Services Duty SupervisorWe are seeking a highly skilled and experienced Lounge Services Duty Supervisor to join our team in Singapore.The successful candidate will be responsible for ensuring the smooth operation of our lounge services, including managing staff, coordinating with airport ground services, and providing exceptional customer...


  • Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our operations team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and enjoyable experience at our resort.Key...


  • Singapur, Singapore SHENG SHI CONSULTANCY PTE. LTD. Full time

    Job Title: Food Service SupervisorSHENG SHI CONSULTANCY PTE. LTD. is seeking a highly motivated and experienced Food Service Supervisor to join our team.Key Responsibilities:Provide exceptional customer service to ensure customer satisfaction.Supervise and coordinate the activities of food court servers and waitresses.Process customer orders and generate...


  • Singapur, Singapore Singapore Airlines Full time

    Job Title: Customer Service SupervisorAbout the Role:The successful candidate will be part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. CCSD oversees the management and delivery of voice, email, and chat interactions with Singapore Airlines customers and KrisFlyer members globally. This is done in close...


  • Singapur, Singapore Singapore Post Full time

    Job Title: Customer Service Officer, SG BUJob Summary:We are seeking a highly skilled and customer-focused Customer Service Officer to join our team at Singapore Post. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and in-person...


  • Singapur, Singapore Qatar Duty Free Full time

    Lounge Services Duty SupervisorWe are seeking a highly skilled and experienced Lounge Services Duty Supervisor to join our team in Singapore.The successful candidate will be responsible for assisting in the overall functioning of day-to-day operations and services of the lounge. This includes reporting any problems or potential issues that may lead to...


  • Singapur, Singapore TransitLink Full time

    Key Responsibilities:As a Customer Relations Officer at TransitLink, you will be responsible for providing exceptional customer service to our valued customers. Your key responsibilities will include:Responding to inbound calls and resolving customer queries in a timely and professional mannerAttending to call-back requests from customers and ensuring...


  • Singapur, Singapore EVO GLOBAL SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesEvo Global Services - Evo House ServicesWe are a fast-growing student accommodation company that provides a home away from home, with luxury, comfort and safety. We believe in providing our tenants with something that money cannot buy: assurance of their security, in top-notch accommodation.Job Summary:We are seeking a motivated and...


  • Singapur, Singapore Commonwealth Concepts Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Supervisor to join our team at Commonwealth Concepts. As a Restaurant Supervisor, you will be responsible for overseeing the daily operations of our restaurants, ensuring that our high standards of quality, service, and cleanliness are consistently met.Key ResponsibilitiesManage and...


  • Singapur, Singapore TransitLink Full time

    Key Responsibilities:As a Customer Relations Officer at TransitLink, you will be responsible for providing exceptional customer service to our valued customers. Your key responsibilities will include:Responding to inbound calls and call-back requests in a timely and professional mannerEnsuring follow-up on escalated cases to resolve customer issuesFiling...


  • Singapur, Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Job Title: Customer Service AdvisorWe are seeking a highly skilled and experienced Customer Service Advisor to join our team at People Profilers Pte Ltd.Job Summary:The Customer Service Advisor will be responsible for providing exceptional customer service to our clients, handling customer complaints, and resolving issues in a timely and professional...


  • Singapur, Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Job Title: Customer Service AdvisorWe are seeking a highly skilled and motivated Customer Service Advisor to join our team at People Profilers Pte Ltd.Job Summary:The Customer Service Advisor will be responsible for providing exceptional customer service to our clients, handling customer complaints, and resolving issues in a timely and professional...