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Senior/IT Executive
6 days ago
The End User Computing (EUC) team is a function of the Communications and Information Technology (CIT) division. The team provides first level support to SIT staff and students for all CIT activities and full support to all EUC activities.
The incumbent will provide administrative and technical support to the Academic IT requirement which includes the maintenance of the Computer Labs and software. He/she will also be required to provide assistance in managing the IT helpdesk and on-site Engineers to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness. The incumbent will also need to manage SIT Telecommunications system.
Key Responsibilities:
Requirements
Diploma Holder with 3 to 5 years working experience in the same capacity. Need to be proficient in Microsoft Windows 10 and MAC OS; the knowledge in Linux OS, iOS and Android mobile devices support will be an added advantage. Experience in maintenance of computers infrastructure including the installation and optimization of the operating systems and software. Experience in supervising technical support staff to assist in the maintenance of the computer’s infrastructure is preferred. Need to be proactive and able to work independently and collaboratively with colleagues, end users, and with external vendors. Ability to work on multiple projects with multiple deliverables, with experience in project management, systems change management, outsourcing management, planning, and administrative skills. Good analytical, written, and verbal communications skills including the ability to effectively communicate technical information to non-technical users. Good customer-service skills required.-
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