Senior Product and Customer Insights Manager, Customer Experience and Business Trends

1 month ago

Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full time
Are you Customer obsessed and eager to propose opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Experience and Business Trends team to support our businesses in Australia and Singapore. There may be additional opportunities to support worldwide businesses (e.g., Japan, Europe).

As a Senior Product and Customer Insights Manager, you will own and contribute to studies that measure Amazon's end-to-end experience. You will drive studies across multiple product lines (e.g., media, consumer electronics, apparel), geographies and departments (Retail, Marketplace, Digital), partnering with senior business leaders in developing studies and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.

You will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company. If this role is right for you, you will be excited about the opportunity to be our Customers' advocate and influence their experience on Amazon

Key job responsibilities
- Manage ambiguity: understand complex business problems across business units, geographies and product lines to create hypotheses. Translate these into analyses and identify meaningful insights that help Amazon improve our customer experience
- Study management: lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management
- Stakeholder management: Build strong relations with stakeholders to understand priorities, define the roadmap, and to collaborate on studies and actions to improve our customers' experience

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions, dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision Experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

We are open to hiring candidates to work out of one of the following locations:

Singapore, SGP

BASIC QUALIFICATIONS

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products

PREFERRED QUALIFICATIONS

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience in quantitative and qualitative research
- MBA
- 3+ years living and/or working in Australia
- Japanese language skills (reading, writing, speaking) at the Japanese-Language Proficiency Test (JLPT) Level N2 equivalent or above

  • Strategy and Business Analysis Principal, Customer Experience

    4 weeks ago

    Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full time

    We are searching for an experienced, talented, and customer obsessed senior leader to come join our fast-growing and exciting global team as Principal, Customer Experience & Business Trends. In this role, you will be responsible for identifying and delivering emerging customer experience insights, partnering with senior business and technical leaders across...

  • Strategy and Business Analysis Principal, Customer Experience

    1 week ago

    Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full time

    We are searching for an experienced, talented, and customer obsessed senior leader to come join our fast-growing and exciting global team as Principal, Customer Experience & Business Trends. In this role, you will be responsible for identifying and delivering emerging customer experience insights, partnering with senior business and technical leaders across...

  • Management and Program Assistant

    1 week ago

    Singapur, Singapore Vet Customer Experience (VCE) Full time

    Summary The Veterans Experience Office (VEO) is focused on creating a Veteran-centered VA. This position is located in the Enterprise Business Intelligence Service under the Enterprise Contact Center Operations Division. The incumbent will assist in maintaining, monitoring, and executing administrative functions and needs at each call center. Providing...

  • Management and Program Assistant

    2 months ago

    Singapur, Singapore Vet Customer Experience (VCE) Full time

    Summary The Veterans Experience Office (VEO) is focused on creating a Veteran-centered VA. This position is located in the Enterprise Business Intelligence Service under the Enterprise Contact Center Operations Division. The incumbent will assist in maintaining, monitoring, and executing administrative functions and needs at each call center. Providing...

  • Customer Experience Executive

    2 weeks ago

    Singapur, Singapore PRISM+ Full time

    This role will report to the Customer Service Team Leader. As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated...

  • Customer Experience Executive

    1 week ago

    Singapur, Singapore PRISM+ Full time

    This role will report to the Customer Service Team Leader. As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated...

  • Business Insight Analyst

    5 hours ago

    Singapur, Singapore Sky Mavis Full time

    About Sky Mavis Sky Mavis, the pioneer behind the blockchain game Axie Infinity, is revolutionizing the virtual gaming world with innovative technology and infrastructure. We are committed to fostering a dynamic and inclusive work culture where individuals can bring their authentic selves to the table. As a team of entrepreneurial disruptors and gamers, we...

  • Senior Manager Customer Experience Design

    2 weeks ago

    Singapur, Singapore Apt Resources Full time

    Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Customer Experience Design, you will play a crucial role in transforming the airline’s vision into actionable product and service...

  • Senior Manager Customer Experience Design

    1 week ago

    Singapur, Singapore Apt Resources Full time

    Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Customer Experience Design, you will play a crucial role in transforming the airline’s vision into actionable product and service...

  • Customer Journey

    2 months ago

    Singapur, Singapore AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. So if you believe in inspiring a better future, read on. About the Role Supports the company’s ambition in achieving NPS #1 through in-depth understanding and development of customer journey maps (CJM), and identifying areas where customer...

  • Customer Journey

    1 week ago

    Singapur, Singapore AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. So if you believe in inspiring a better future, read on. About the Role Supports the company’s ambition in achieving NPS #1 through in-depth understanding and development of customer journey maps (CJM), and identifying areas where customer...

  • VP/Assistant VP, Customer Experience and Digital, Business Banking

    2 months ago

    Singapur, Singapore United Overseas Bank Full time

    VP/Assistant VP, Customer Experience and Digital, Business Banking Posting Date: 24-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories...

  • VP/Assistant VP, Customer Experience and Digital, Business Banking

    1 week ago

    Singapur, Singapore United Overseas Bank Full time

    VP/Assistant VP, Customer Experience and Digital, Business Banking Posting Date: 24-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories...

  • Customer Experience Manager

    2 months ago

    Singapur, Singapore PRISM+ Full time

    PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we...

  • Customer Experience Manager

    6 days ago

    Singapur, Singapore PRISM+ Full time

    PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we...

  • Intern, Customer Experience

    1 week ago

    Singapur, Singapore BASF South East Asia Pte. Ltd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Intern, Customer Experience

    6 days ago

    Singapur, Singapore BASF South East Asia Pte. Ltd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Senior Officer, Customer Insights

    2 months ago

    Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Customer Insights (Workforce Management), Contact Centre Posting Date: 05-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...

  • Senior Officer, Customer Insights

    1 week ago

    Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Customer Insights (Workforce Management), Contact Centre Posting Date: 05-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...

  • Manager, Customer Experience

    3 weeks ago

    Singapur, Singapore KPMG - Singapore Full time

    Job DescriptionKPMG is dedicated to delivering exceptional B2B solutions and professional services to our clients. We pride ourselves on our commitment to customer satisfaction, innovation, and continuous improvement.Why Join Us: Opportunity to make a significant impact in shaping the customer experience and driving business growth in a dynamic and...