Current jobs related to Rooms Executive - Singapur - RAFFLES

  • Executive Assistant Manager, Rooms/Director of Rooms

    2 months ago

    Singapur, Singapore RAFFLES Full time

    Job DescriptionThe Executive Assistant Manager, Rooms/Director of Rooms is responsible in managing all aspects of the Rooms Division including Housekeeping, Lobby Operations, Concierge, Raffles Butler and Floral Boutique at Raffles Singapore. He/she ensures the delivery of the Raffles Singapore guest excellence service experience throughout the entire guest...

  • Rooms Reservations Executive 1

    2 months ago

    Singapur, Singapore Shangri-La Full time

    We are looking for a Reservations Executiveto join our team! Key Responsibilities: Handling reservations inquiries via phone, email, and online platforms. Providing information about room availability, rates, and packages to potential guests. Assisting guests in making reservations, modifications, or cancellations. Ensuring accurate and timely...

  • Captain - In-Room Dining

    6 months ago

    Singapur, Singapore Marina Bay Sands Full time

    Company Overview: We are a luxurious hospitality that prides itself on providing exceptional service and unforgettable experiences. experiences for our guests. Our in-room dining team plays an important role in ensuring that our guests receive top-notch service and enjoy a delightful dining experience within the comfort of their rooms. Position...

  • In-Room Dining Manager

    1 month ago

    Singapur, Singapore Capella Singapore Full time

    Position OverviewThe In-Room Dining Manager is responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of in-room dining service. The individual is a role model for the colleagues by providing sound advice, guidance and morale building and follow up tasks as assigned.The RoleIn-Room Dining...

  • Assistant Manager

    7 months ago

    Singapur, Singapore Hilton Full time

    Assistant Manager - In-Room Dining (Conrad Singapore Orchard)( Job Number: HOT0AN6E) Work Locations :Conrad Singapore Orchard1 Cuscaden RdSingapore249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the...

  • Executive, Reservation

    8 months ago

    Singapur, Singapore Ascott International Management Pte Ltd Full time

    Job Description Manage reservation requests - Monitor team to ensure that information provided to guests are accurate and update- Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay- Resolve escalated guests' concerns and feedback relating to reservation requests- Monitor guest satisfaction...

  • Front Office Executive

    3 months ago

    Singapur, Singapore Capella Singapore Full time

    Position OverviewThe Front Office Executive is responsible for creating a positive first impression and ensuring an exceptional guest experience. The individual handles guest arrivals and departures, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism and performs inter-departmental communications to address the...

  • Senior Executive

    7 months ago

    Singapur, Singapore IHiS Full time

    Position OverviewThe Senior Executive (Project Planner) plans and oversees one or multiple inter-dependent project spanning multiple years that impact one or more business units or one larger project. He/She oversees all aspects of assigned project throughout project lifecycles to ensure completion within the defined scope, quality, time and cost...

  • Housekeeping Executive

    5 months ago

    Singapur, Singapore The Standard Hotel Full time

    Responsibilities: Lead and supervise a team of Room Attendants Schedule and assign daily tasks to ensure all areas are cleaned and maintained. Ensure that all cleaning tasks are carried out to the highest standards of cleanliness and hygiene. Conduct regular inspections of guest rooms, common areas, and other designated spaces. Implement and enforce...

  • Capella Connects Executive

    3 months ago

    Singapur, Singapore Capella Singapore Full time

    Position OverviewThe Capella Connects Executive handles enquiries regarding hotel facilities and services, taking in-room dining orders, and dining reservations through phone call, emails and guest messaging hub. The individual also secure and process reservations for guest accommodations, maximizing hotel room rates and occupancy using effective up selling...

  • Food & Beverage - Sales and Promotions Executive

    6 months ago

    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Prepare sales-related documents throughout the sales process (., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest...

  • Front Office Executive

    7 months ago

    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages....

  • Guest Service Executive

    5 months ago

    Singapur, Singapore The Standard Hotel Full time

    Responsibilities:  Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel. Review arrivals and departures and be familiar with guest profiles. Upon arrival, complete guest registration process and accommodate special requests whenever possible. Identify and anticipate guests’ needs to ensure personalised...

  • Commissioning and Qualification Lead

    5 months ago

    Singapur, Singapore Amaris Consulting Full time

    Job description Job Description: Lead a team preparing and executing HVAC commissioning documents, ensuring achievement of the project schedule, track and report progress to the C&Q Manager. Provide a strong working technical knowledge of HVAC systems regarding the development of protocols, their execution, and close...

  • Guest Services Executive

    7 months ago

    Singapur, Singapore Accor Full time

    Company Description Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore...

  • Reservations Executive

    7 months ago

    Singapur, Singapore Accor Full time

    Company Description HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s...

  • Front Desk Executive

    5 months ago

    Singapur, Singapore Accor Full time

    Job Description Job Responsibilities: Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay. Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office...

  • Front Office Executive

    3 months ago

    Singapur, Singapore Shangri-La Full time

    We are looking for someone who: Takes pride in being a hotelier Enjoys interacting with people Fully understands room operations Must be detail-focused and guest-oriented Has strong interpersonal skills Enjoys problem solving with a can-do attitude Has no fear of challenges

  • Premium Services Executive

    7 months ago

    Singapur, Singapore Marina Bay Sands Full time

    JOB SCOPE Job Responsibilities Operational Related Acts as a point of contact for referrals from the senior leadership team, corporate VIPs, media personalities and wedding couples pre-arrival, during stay and post departure. Manages the pre-arrival correspondence with all VIPs via various mediums - email, phone call, whatsapp etc. and ensures that...

  • Food & Beverage Executive

    7 months ago

    Singapur, Singapore Accor Full time

    Company Description Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore...

Rooms Executive

2 months ago

Singapur, Singapore RAFFLES Full time
Job Description

The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the entire guest journey.

Primary Responsibilities

Manages Administration and General

  • Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.
  • Oversees the daily occurrence of departmental expenses for better control and oversight for the end-of-month profit and loss reconciliation.
  • Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.
  • Ensures all correspondences, messages, e-mails are responded in timely manner, disseminated accordingly, and remains confidential about all matters of such nature.
  • Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Executes Core Tasks of Guest Assistance

  • Delivers the Raffles Singapore guest experience through a pre & post stay guest correspondence and handling guest inquiry.
  • Upholds a flawless impression and perception of the Raffles Singapore products and colleagues.

Deals with Supplier and Maintains Contracts

  • Takes responsibility for maintaining contracts related to Rooms division and deals with suppliers when modification is necessary.
  • Handles all appointments and keeps track of diaries assigned.

Seeks Constant Improvement of Quality in Product and Services

  • Ensures personal awareness of the activities and services within the hotel in order to promote the property and is responsive to guest inquiries.
  • Ensures all work is followed as detailed in Standard Operation Procedures (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP).
  • Leads the handling and follow up on any security incident, guest complaint, and colleague injured together with the Lobby Manager and always reinforces hotel values.
  • Responds to guest feedback and TripAdvisor reviews.
  • Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
  • Contributes to the hotel’s Corporate Social Responsibility efforts.
  • Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

  • Minimum Diploma in Hospitality Management.
  • Minimum 1 year secretarial or coordinator experience preferably in hospitality or related field.
  • Prior Front Office experience will be an advantage.
  • Excellent communication skills in English and ability to communicate in a second language.

Competencies

  • Possesses strong interpersonal skills.
  • Ascertains and addresses guest and colleague needs and contributes in the team.
  • Motivates individuals and creates and maintains a cohesive team.
  • Focuses on work with an eye for detail and an approachable attitude.
  • Works well under pressure, analyses and resolves problems, and exercises good judgment.
  • Prioritises and organises work assignments and delegates work effectively.
  • Self-motivates and shows good initiative in a dynamic environment.
  • Ensures security and confidentiality of guest and hotel information.
  • Possesses good computer and property management system skills.
  • Embraces and responds to change effectively.


Additional Information

Benefits of Joining Raffles Hotel Singapore

  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.