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Director, Global Industry Management
4 months ago
Director, Global Industry Management (L4a)
Full Time Singapore Leadership Role 5/24/24 About Hapag-Lloyd
With a fleet of modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13, employees and offices in countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2, employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.
Main Objectives
Responsible for the Global BCO program in Region Asia. Responsible for customer performance and throughput in Region Asia. Define targets for selected accounts in the portfolio. Responsible for customer satisfaction/experience for selected accounts in the portfolio.
Responsibilities
Communicates GIM’s vision and values with the team. Responsible for team budget, including headcount, travel and office workstations. Closely align with GIM HQ on global strategy and impact on regional level Ensure regional strategy for the three selected verticals (Automotive, Chemical and Retail) is established and lived. Monitor and drive customer performance and company objectives in line with company strategy. Overall responsible for the customer satisfaction for the selected customers in the portfolio. Support the team in formulating and agreeing on performance targets with customers to meet both customer expectations and company goals. Ensure opportunities are captured and effectively offered in line with company strategy. Ensure team targets are met. Assist in driving the customer dialogue in the region and build/expand relationship. Actively drive and support the team during the tender process and negotiations for Region Asia. Serve as a key escalation for our customers, Global Account Managers and other internal stakeholders in RAS. Attend customer QBR’s/negotiations, industry events and other meetings and forums as required. This may include travel both regionally and globally. Responsible for the team to deliver committed quality promises (part of 12 Quality promises) to customers. Understand our customer business model, pains/needs and requirements. Ensure team is using Sales Force as the main source of communication.
Requirements
At least five years of relevant experience in Key/Global account management. Proven sales ability and negotiation experience. Proven leadership skills and track record of leading and motivating a team. Analytical with ability to identify market opportunities, good problem-solving and organizational skills. Ability to work under pressure and meet deadline. Experience with FIS, Qlik View CRM Salesforce and Case Management preferred. Proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook.
Success Criteria
Good communication skills. Mandarin considered a benefit but not a requirement to communicate with Chinese stakeholders. Excellent interpersonal and analytical problem solving skills. Willing to take ownership of tasks and responsibility. Well organized with good time management skills. Ability to recognize and attend to multiple facets in issues and problems. Ability to makes sound decisions in ambiguous situations. Strong problem solving and organizational skills. Ability to come up with creative solutions to solve problems. Receptive and able to grasp new ideas and motivation for self-development Open-minded, resilient, and agile. Ability to take pressure. Positive mentality. High degree of self-motivation and self-reflection. Flexible in terms of travelling. Good presentation skills.
Contact person
Leonard Leong Share this job Imprint | Privacy Policy