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Sea Logistics Customer Care Specialist

1 month ago

Singapur, Singapore Kuehne+Nagel Full time
JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery ofCustomer Excellence.

Your Role

You will support customers by providing helpful information, answering questions, + responding to complaints.Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensurecustomer satisfaction with our products, services + features

Your Responsibilities

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales
and the Operational Care Center (OCC). To establish + strengthen operational relation to customer contact(s) through daily interactions, regular
care visits + pro-actively advising + consulting to ensure customer satisfaction. To qualify customer inquiries + provide quotations within the given price band, in line with the guiding
leeway in decision-making, then following up to ensure quotations are accepted + closed. To support customer onboarding in line with working instructions, ensuring inclusion + transfer of
customer requirements into the KN systems alongside the (initial) customer order. To qualify + enter customer orders into the operational execution process. To collaborate with Finance to adjust credit limits based on daily business development + coordinate
measures in case of challenges. To document, resolve, analyze all complaints + then identify, share + eliminate root causes. To create, review + refine customer reports. To ensure delivery against all financial targets + strategic objectives.

Your Skills and Experiences

Your strong focus on customer + stakeholder relationships along with your strong time management
will be key to your success. You have been selected for this role because of your knowledge across our operations + because you possess
the key attributes we are looking for in a Customer Care Specialist:- Bachelor's degree or relevant experience in logistics, international trade, or related field. At least 2-3 years experience in Sea Logistics - export will be added advantage Strong understanding of export regulations, documentation, and customs procedures. Excellent communication, problem-solving, and organizational skills. Attention to detail and ability to prioritize tasks effectively. Collaboration skills for working with internal teams and external stakeholders. Customer-centric approach and adaptability to changing industry dynamics.

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