Director, Success Manager

6 months ago


Singapur, Singapore SS&C Technologies Holdings Full time
Job Description

Client Relationship Management – Director
 

What You Will Get To Do:

  • Owning and pro-actively managing a portfolio of key client relationships
  • Ensuring all SS&C service levels meet or exceed client expectations
  • Building trusted relationships with the Clients' key contacts (CFO, COO, etc.)
  • Capturing client feedback to drive strategic change initiatives and trend analysis
  • Organizing and chairing formal service level review meetings with clients
  • Articulating the benefits of SS&C services and business model to clients
  • Incorporating client initiatives, needs, and structures into formal account plans
  • Fostering strong internal working partnerships within all SS&C service areas
  • Identifying cross-selling opportunities within existing client base
  • Developing and translating MIS into process / service enhancement recommendations
  • Working closely with sales team and contributing to marketing efforts
  • Maintaining knowledge of industry trends and their potential impact on SS&C
  • Occasional travel is required

What You Will Bring:

  • Bachelor’s Degree
  • Minimum of 7 years experience in financial services (preferably investment banking, asset management, and a general understanding of hedge, private equity and real asset structures/business
  • Demonstrable communication, relationship, and team skills
  • High level of comfort preparing and leading client presentations
  • Significant degree of self-motivation and direction
  • Tact, professionalism, and savvy in resolving escalated client issues
  • Ability to generate ideas, leverage MIS, and suggest process improvements
  • Experience working closely with senior-level management
  • Related experience managing client relationships within Fund Administration, Sales, Trading, Risk Management, Operations, OTC Derivatives, or Fund Accounting areas a plus
  • Experience in investment banking, asset management, private funds, capital markets a plus



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