Current jobs related to Enterprise Customer Success Manager - Singapur - Fastmarkets

  • Enterprise Customer Success Manager

    7 months ago

    Singapur, Singapore Datadog Full time

    Enterprise Customer Success Manager (Thai Speaking) Singapore, Singapore #LI-FR2 As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience....

  • Customer Success Manager

    7 months ago

    Singapur, Singapore Teradata Full time

    Customer Success Manager Location: Singapore Requisition Number: 218088 External Description: What You’ll Do You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence...

  • Customer Success Manager

    5 months ago

    Singapur, Singapore Cornerstone OnDemand Full time

    We're looking for a Customer Success Manager This role is Remote, Singapore The Customer Success Manager is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is introduced to the client near the end of the implementation process...

  • Customer Success Manager

    3 months ago

    Singapur, Singapore Onfido PTE LTD (SG) Full time

    The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and...

  • Customer Success Manager

    7 months ago

    Singapur, Singapore Zendesk Full time

    Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...

  • Customer Success Manager

    2 months ago

    Singapur, Singapore Darktrace Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.Our roots lie deep in...

  • Customer Success Executive

    6 months ago

    Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full time

    The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT...

  • Enterprise Customer Success Manager Singapore

    3 months ago

    Singapur, Singapore Similarweb Full time

    crucial at Similarweb?The Enterprise Customer Success Manager is a key player on the Enterprise Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the clients, and help them extract real business value using...

  • Manager, Customer Success, APAC

    2 months ago

    Singapur, Singapore ComplyAdvantage Full time

    As a Manager, Customer Success (APAC), you will be accountable for value realisation and success of our APAC based customers as well as leading and mentoring our team of Customer Success Managers. You'll be charged with nurturing relationships with a portfolio of our key customers as well as being a trusted advisor to our clients and enabling them to get...

  • Customer Success Architect

    7 months ago

    Singapur, Singapore Mixpanel Full time

    About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including...

  • Senior Customer Success Manager

    4 weeks ago

    Singapur, Singapore Wise Full time

    Company Description We’re looking for a Senior Customer Success Manager who is passionate about the – money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service solutions to our...

  • Customer Success Manager

    3 months ago

    Singapur, Singapore SensorFlow Full time

    Job Description SensorFlow makes smart buildings a reality, we are on a mission to retrofit every building to automate decision making and get actionable insights from data, starting with hotels. SensorFlow has helped brands like Accor and RedDoorz save up to 30% on their energy costs while improving their operational productivity through actionable...

  • Senior Customer Success Engineer

    2 months ago

    Singapur, Singapore Dynatrace Full time

    Job DescriptionAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part...

  • Customer Success Manager

    5 months ago

    Singapur, Singapore Fitch Ratings Full time

    At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and...

  • Senior Customer Success Manager

    4 weeks ago

    Singapur, Singapore Wise Full time

    Job DescriptionAs a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc. During your day-to-day you're expected to analyze the quality of partnerships from an operational standpoint,...

  • Senior Customer Success Manager

    4 months ago

    Singapur, Singapore BlackLine Full time

    Job Description Get to Know Us: It's fun to work in a company where people truly believe in what they're doing!   At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 1, BlackLine has become a leading provider of cloud software that automates and controls the...

  • Customer Success Manager

    7 months ago

    Singapur, Singapore Autodesk Full time

    Position Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...

  • Manager, Customer Success

    4 months ago

    Singapur, Singapore MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Customer Success Manager II, Enterprise/Scale

    4 months ago

    Singapur, Singapore Braze Full time

    At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and...

  • Head of APAC Customer Success Management

    7 months ago

    Singapur, Singapore Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

Enterprise Customer Success Manager

1 month ago

Singapur, Singapore Fastmarkets Full time
Job Description

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

  • Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
  • Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
  • You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
  • Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
  • Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
  • Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
  • Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
  • Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
  • Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
  • Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
  • Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
  • Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
  • Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
  • Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
  • Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
  • Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
  • Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
  • It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
  • Maintain an exceptional level of customer satisfaction rates
  • Provide internal training to junior members of the team
  • Work with Product to pilot new products and to play a key role in their go-to-market strategy
  • Support on amplifying the customer by identifying case studies seeing these through to completion
  • Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

  • Customer Adoption & Onboarding Team
  • Sales Team
  • Marketing Team
  • Product Team
  • Editorial Team
  • Customer Support Team

Qualifications

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

Essential

  • You will have worked in product focused SaaS business with a minimum of 5 years working on Enterprise Accounts
  • You will be customer-centric going above and beyond when required with a highly organised self-organised mindset.
  • Understanding of CRM data management systems – Salesforce would be beneficial
  • Commodities experience (Agricultural, Forest, Metals & Mining or Battery Raw Materials) would be an advantage. However, we will accept similar experiences such as a background in pricing or subscription agencies.
  • Strong ability to build relationships which encompasses a wide range of skills. We are looking for someone who is curious, asks appropriate questions, listens, is empathic and understands how to invest time with the right people to secure our position across the portfolio. A high level of emotional intelligence is necessary.
  • Strong technical proficiency with a demonstrable aptitude for excel (knowledge of APIs would be beneficial)
  • Demonstrate that you are a strategic customers success manager that understands how to actively steer away from firefighting tasks
  • Whilst portfolios are jointly owned with Account Managers, you will take ownership and responsibility to ensure that everyone in the organisation plays their part to ensure success (which is measured by growth)
  • Being able to visit clients (travel to other countries may be required)
  • Exceptional communication skills (with an emphasis on presentation skills)
  • Experience of working in a global business
  • Knowledge of a second language would be beneficial


Additional Information

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

  • METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
     
  • ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
     
  • GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
     
  • INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
     
  • CUSTOMER CENTRIC. We are customer-centric in all that we do
     
  • COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You’ve read a little about us – now it’s over to you

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.