TS Implementation Engineer L2
2 weeks ago
Job Description
Want to be a part of our team?
The primary responsibility of the Senior Associate Networking Technical Services (TS) Systems Integration Specialist is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events. This role works towards associate to professional level certification, whilst at the same time developing business knowledge.Working at NTT
Key Roles and Responsibilities:
Own larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycleTake responsibility for problem resolution and troubleshooting during project lifecycleEscalate complex problems to the relevant third parties.Assist with the documentation of standard operating procedures relating to installations and fixes during ops handoverCompile and maintain project administration (Time Capture and feedback to stakeholders)Conduct elementary presentations within the customer's organisation.Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
Knowledge, Skills and Attributes:
Academic Qualification and Certifications:
Required Experience:
Skills Summary
Computer Coding, Customer Centric Solutions, Installation Support, Process Design, Process Improvements, Standard Operating Procedure (SOP), Systems Integration, TroubleshootingWorkplace type:
On-site WorkingEqual Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
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