Sr. Enterprise Support Manager

4 weeks ago


Singapur, Singapore Amazon Web Services Singapore Private Limited - D55 Full time
As an increasing number of multinational companies move their critical systems to the cloud, we are seeking a leader for our most strategic customers focused on ensuring their long-term operational success on AWS. The individual should have strong operational, leadership and technical skills with a history of building successful teams and growing a multi-million dollar business. You will partner closely with global sales leadership to identify sales opportunities, develop customized support contracts, and help build a support organization to ensure the continued success of Amazon’s largest customers. You'll work directly with AWS engineering leaders to ensure a high quality, fast resolution customer experience. You'll be responsible for measuring and driving operational excellence. You'll drive customer communication during AWS critical events and drive projects that improve support-related processes and our customers technical support experience.

Key job responsibilities
• Manage and Grow business through People – lead a team of Technical Account Managers who are the primary operational point of contact for your customer.
• Engage Customers – Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer’s business and support needs.
• Deliver Value – Help customers successfully plan, build, deploy, and operate world-class applications on the cloud.
• Be a Customer Advocate – Understand industry trends, customer’s business needs and work with AWS Service teams to influence the AWS roadmap.
• Grow Support - Identify and lead AWS initiatives that support our mission of being Earth’s most customer centric support organization.
• Executive influence - Engage with Director and C-Level executives to translate business needs into technical and operational plans.
• Estimated 25% international travel requirement

We are open to hiring candidates to work out of one of the following locations:

Singapore, SGP

BASIC QUALIFICATIONS

• Must have a track record of effectively managing technical teams of 30+ employees spread across multiple geographies and have experience managing managers (6-8 direct reports).
• 10+ years of experience in direct customer engagement, with a focus on support of senior executives (Vice President and C-level)
• 8+ years of technical experience building/deploying/running/managing Fortune 500 scale applications and/or infrastructure
• An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
• Proficient in communicating complex ideas, either with the written word or in presentations
• Bilingual in written and spoken English and Mandarin

PREFERRED QUALIFICATIONS

• Knowledge of Web3, Cryptocurrency or related industry and technologies is a plus
• Experience with AWS service offerings
• Experience scaling an organization through rapid growth or expansion
• Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus

  • Singapur, Singapore Airship Full time

    About AirshipAt the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management.Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own —...


  • Singapur, Singapore Central Business Solutions, Inc Full time

    Sr Services Delivery ManagerAPACThe Sr Services Delivery Manager is a key member of our APAC Professional Services delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts....

  • Sr WHS Manager

    1 month ago


    Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited - D43 Full time

    Sr WHS Manager will be responsible for partnering with a site operations team to execute company WHS policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and Kaizan’s, you will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and...


  • Singapur, Singapore Optiver Full time

    WHO WE ARE Optiver is a proprietary trading firm and leading global market maker. As one of the oldest market making institutions, we are a trusted partner of 50+ exchanges across the globe. Our mission is to constantly improve the market by injecting liquidity, providing accurate pricing, increasing transparency and acting as a stabilising force no...


  • Singapur, Singapore Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...


  • Singapur, Singapore Amazon Web Services Singapore Private Limited Full time

    As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists...


  • Singapur, Singapore Amazon Web Services Singapore Private Limited Full time

    Are you a Customer Obsessed Technology Leader looking to manage a successful, growing team of cloud technologists?At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS)...


  • Singapur, Singapore Johnson Controls Full time

    Who we are. Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies,...


  • Singapur, Singapore Amazon Web Services Singapore Private Limited Full time

    As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists...


  • Singapur, Singapore Johnson Controls International Full time

    Who we are. Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies,...


  • Singapur, Singapore Nityo Infotech Full time

    Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space Adopt standard Incident Management workflow and processes, timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails Embrace standard Change Control...


  • Singapur, Singapore Amazon Web Services Singapore Private Limited Full time

    Amazon Web Services (AWS), an Amazon.com Company, has been the world’s leading cloud provider for more than 15 years with the most mature, comprehensive, and broadly adopted cloud platform. AWS has over 200 fully featured cloud services, managed from 81 availability zones within 25 geographic regions across the globe. Millions of customers in over 190...


  • Singapur, Singapore VISA Full time

    Job Description And Responsibilities Team Summary The Visa Digital Enablement Platform Product is responsible for the enabling wide range of visa’s value-added services through various digital channels (Mobile App, Web App, SDK, APIs), to help accelerate the digital adoption for Visa Clients globally. This team is also responsible for identifying...


  • Singapur, Singapore Visa Full time

    Job DescriptionTeam SummaryThe Visa Digital Enablement Platform Product is responsible for the enabling wide range of visa’s value-added services through various digital channels (Mobile App, Web App, SDK, APIs), to help accelerate the digital adoption for Visa Clients globally. This team is also responsible for identifying and building innovation...


  • Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full time

    Join us at the cutting edge of Amazon's sustainability initiatives to work on social and environmental advancements to support Amazon's long term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.The Worldwide Sustainability...


  • Singapur, Singapore ESET Full time

    Job summary Responsibility for developing ESET enterprise sales within the APAC region, with focus on commercial and public enterprise customers (above 1,000 employees). Job description Develop key enterprise markets in APAC region Work closely with regional offices & Channel Sales Managers to manage pipeline of acquisition & retention of Enterprise...

  • Senior Manager

    4 weeks ago


    Singapur, Singapore Changi Airport Full time

    CAG is a dynamic organisation in an evolving risk landscape. As a leading member of CAG’s  Enterprise Risk Management  unit, you will be strengthening and driving a sustainable risk culture in CAG, and be part of our efforts to: Sustain and improve on CAG’s risk governance and reporting, including advising and interacting with CAG Senior...


  • Singapur, Singapore Nityo Infotech Full time

    Key Responsibilities Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access Work closely with hiring/line managers to manage the on boarding and off boarding of staff Responsible for coordinating, review and management of audit, risk and compliance tasks in Service Recovery...

  • Senior Manager

    4 weeks ago


    Singapur, Singapore A*STAR Full time

    To gear A*STAR up for the innovation-driven economy set out by the Research Innovation & Enterprise 2025 Masterplan, a new Enterprise Division ("Enterprise") is being established in late-2020. Enterprise will further strengthen A*STAR in generating economic and societal impact for Singapore. Importantly, Enterprise Division will provide coherence to...


  • Singapur, Singapore Tan Tock Seng Hospital Full time

    Tan Tock Seng Hospital (TTSH) Sr/ Executive, Environmental Services Job Description Responsibilities: This position requires you to be an agent of change to drive/ lead and implement strategic plans within HES, which include Housekeeping Services, Portering, Waste Management, Pest and Vector Control, Landscape services, Transport & Mortuary...