Collaboration Service Delivery Field Support Engineer
4 days ago
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Collaboration Service Delivery Field Support Engineer (L3) isa seasoned engineering role, responsible for providing a professional third-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.Through pre-emptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution.
Thie primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed SLA conditions.
What you'll be doing
Responsibilities:
Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.Engagement with Client.Manage post implementation support whenever required.Use creative and innovative solutions to solve client problems.Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.Development or customization of application development codes.Write the code that you are proud of and the code must be maintainable and testableMaintains security, integrity, and business continuity controls and documents.Ensure compliance to policies, processes and standards, both internal and clients’ organizationRequirements:
Proficiency in Cisco CVP IVR development using Callstudio and maintaining the IVR applications in Production system.Proficiency in Java, Javascript or other languages used for customization.Good in Java programming language to develop applications in IVR and Finesse.Proficiency in RESTful API.Basic understanding of Finesse Gadget customization.Experience in MS SQL and Maria Databases.Good to have Spring boot framework knowledge.2-5 years of software development experience in Java.Good Experience in Node JS.Good Experience in SQL Query.Good Understanding of relational database modelling concepts.Able to work independently as well as in a team when dealing with support cases.Contact Center exposure will be highly preferred.Experience from System integrator environment preferred.A keen technology trend follower and able to propose how these emerging technologies can be adapted in project.Familiar with Software Development Lifecycle, and Agile methodologySource code managementSelf-starter attitude is a must.Able to work in areas outside of your usual comfort zone and get things done quicklyExceptional communication skills and able to present and demonstrates solutions to clientsPolite and able to communicate well to the clients; Client-oriented.Analytical and possess good troubleshooting skills.Willing to work in extended hours and weekend activities.Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Singapur, Singapore NTT Full timeAbout the RoleThe Collaboration Service Delivery Field Support Engineer is a seasoned engineering role responsible for providing professional third-line remote and/or onsite technical support and field engineering services to clients.Key Responsibilities:Ensure that assigned infrastructure at the client site is configured, installed, tested, and...
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